Business Growth Accelerator

4 days ago


Taguig, National Capital Region, Philippines Globe Telecom, Inc. Full time

Globe Telecom, Inc. is a leading telecommunications company in the Philippines seeking a skilled professional to drive customer satisfaction and loyalty through effective relationship management.

About Us

We are a company that values innovation, teamwork, and customer satisfaction. Our mission is to create wonderful experiences for people to have choices, overcome challenges, and discover new ways to enjoy life.

Our Vision: We see a Philippines where families' dreams come true, businesses flourish, and the nation is admired.

Job Description

The ideal candidate will be responsible for fostering strong relationships with key customers to understand their goals, aspirations, and challenges, and develop tailored solutions to address their needs.

The Strategic Customer Engagement Leader will work closely with cross-functional teams to ensure seamless delivery of Globe's products and services, leveraging industry trends and best practices to drive customer value and growth.

This role requires strong analytical, communication, and interpersonal skills, with the ability to build trust and credibility with customers at all levels.

Main Responsibilities:

  1. Customer Relationship Management: Foster strong relationships with key customers to understand their goals, aspirations, and challenges, and develop tailored solutions to address their needs.
  2. Business Development: Identify new business opportunities and collaborate with internal stakeholders to develop and execute strategies to capture these opportunities.
  3. Solution Delivery: Work closely with cross-functional teams to deliver high-quality solutions that meet customer expectations and drive business growth.

Requirements:

Work Experience: At least 10 years of relevant experience in customer success, account management, service delivery, or related fields.

Education: Bachelor's degree in a related field such as business administration, marketing, or management; preferably a master's degree.

Certifications/Licenses: Certifications in cloud computing, business analysis, or cybersecurity are an advantage.



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