Business Growth Partner
7 days ago
We are seeking a talented individual to join our team as a Customer Success Associate. In this role, you will have the opportunity to work with a wide range of businesses, each with unique challenges and opportunities for growth.
As a Customer Success Associate, you will be responsible for providing exceptional customer support, acting as a trusted business advisor, and helping our merchants effectively leverage our products to drive overall business growth.
This role requires strong communication and problem-solving skills, as well as the ability to work independently and collaboratively as part of a team. If you are a motivated and results-driven individual with a passion for customer success, we encourage you to apply.
About You:
- You have experience using CRM software, such as Intercom or Zendesk
- You possess excellent verbal and written communication skills in English
- You are a teacher at heart, able to break down complex ideas and explain them in simple terms
- You can empathize with a variety of business stakeholders and have a high capacity for patience and calm, even in challenging situations
- You are interested in learning all you can about how to provide world-class customer support
- You have excellent problem-solving ability and enjoy solving complex issues, especially when answers are not readily available
- You embody a growth mindset, seeking opportunities to constantly grow and learn more about the product, industry, and customers
- You are an effective team player, resourceful self-starter, and creative problem solver who excels under pressure
- You execute with excellence and have a deep track record of creating significant impact for your customers
- You have a strong interest in fintech
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