Aftersales Operations Manager

8 hours ago

Taguig, National Capital Region, Philippines beBeeAftersales Full time ₱4,464,000 - ₱8,192,000
Job Title: Aftersales Operations Manager
We are seeking an experienced Aftersales Operations Manager to oversee the efficient operation of our service departments. The successful candidate will ensure high-quality services, minimize customer downtime, and optimize aftersales processes across all dealerships.
About This Role

This is a senior leadership position that requires strong business acumen, excellent communication skills, and the ability to drive results-oriented teams. The ideal candidate will have extensive experience in managing aftersales operations, dealer relationships, and staff training programs.


Key Responsibilities:
  • Develop and implement effective strategies to enhance aftersales performance, customer satisfaction, and profitability.
  • Monitor Net Promoter Score metrics to guarantee a superior aftersales experience across all dealerships.
  • Collaborate with distributors to optimize aftersales processes, workshop management, and parts logistics.
  • Support dealer staff training programs, particularly for service advisors, technicians, and parts managers.
  • Analyze regular reports on aftersales performance, customer satisfaction, parts availability, and warranty handling to identify trends and opportunities for improvement.

Requirements

To succeed in this role, you will need:

  • Extensive experience in managing aftersales operations, dealer relationships, and staff training programs.
  • Strong business acumen, excellent communication skills, and the ability to drive results-oriented teams.
  • Excellent analytical and problem-solving skills to analyze complex data and make informed decisions.
  • Aptitude for building and maintaining strong relationships with distributors, dealers, and internal stakeholders.

Benefits

As a valued member of our team, you can expect:

  • A competitive salary package.
  • Ongoing professional development and training opportunities.
  • A dynamic and supportive work environment.

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