
Customer Experience Manager
4 weeks ago
The Customer Experience Manager will be the key driver of a customer-first strategy across all touchpoints—from sales to aftersales and post-purchase interactions. You will work closely with internal teams and dealership networks to enhance satisfaction, loyalty, and retention by leading initiatives like Net Promoter Score (NPS), Mystery Shopper evaluations, and service integration programs.
Key Responsibilities:
- Customer Experience Strategy & Loyalty Programs
- Sales Experience & Dealer Collaboration
- Aftersales Excellence & Service Process Optimization
- NPS & Feedback Management
- Customer Education & Internal Training
- Performance Monitoring & KPI Management
- Dealer Engagement & Performance Improvement
- Sales and Service Integration
- Bachelor's Degree in Business, Marketing, Psychology, or related field.
- At least 5 years in customer experience, automotive, retail, or related industries.
- Prior involvement in customer satisfaction programs (e.g., NPS, CSI).
- Experience with dealer networks or franchise operations is a strong advantage.
- Strategic thinking with operational execution skills.
- Strong data and performance tracking mindset.
- Excellent communication, coaching, and stakeholder management skills.
- Proficiency in CRM tools and survey platforms.
-
Customer Experience
4 days ago
Taguig, National Capital Region, Philippines CRIF Full time ₱250,000 - ₱500,000 per yearCOMPANY DESCRIPTIONCRIF is a global leader in credit bureau, business information, and credit risk management solutions. We elevate businesses to the next level with an expert blend of data and analytics. Through data-driven insights, we empower businesses to make confident, sustainable decisions across the credit lifecycle, while mitigating risk and fueling...
-
Customer Experience Design Manager
2 days ago
Taguig, National Capital Region, Philippines EastWest Bank Full time ₱900,000 - ₱1,200,000 per yearAbout the Job Locations: BGC, Taguig Corporate Title: Junior Officer to Senior Manager Work Arrangement: Hybrid The Customer Experience Team is looking for experienced professionals to join us in Taguig with the role of Customer Experience Design Manager. In this role, you will leverage your experience design expertise to enhance customer interactions...
-
Customer Experience Supervisor
4 weeks ago
Taguig, National Capital Region, Philippines Sika Full time· Supervise and lead the customer experience team.· Provide guidance, support, and training to team members.· Conduct performance evaluations and provide feedback.Customer Interaction Management:· Monitor and manage customer interactions across various channels (phone, email, chat, social media).· Ensure timely and effective resolution of customer...
-
Customer Experience Supervisor
4 days ago
Taguig, National Capital Region, Philippines Sika Full time ₱144,000 - ₱720,000 per yearCompany DescriptionWith over 100 years of experience, Sika is a worldwide innovation and sustainability leader in the development and production of systems and products for commercial and residential construction, as well as the transportation, marine, automotive, and renewable energy manufacturing industries.Sika has offices in over 103 countries with over...
-
Customer Experience DT Assistant Manager
3 weeks ago
Taguig, National Capital Region, Philippines Unilever Full timeOverviewMAIN JOB PURPOSE: As the Customer Experience Distributive Trade Assistant Manager, you will lead end-to-end enhancements across the customer experience operations, enabling transformative change in how distributors and business units operate. You will drive operational reinvention through digital tools, intelligent forecasting, and collaborative...
-
Customer Experience DT Assistant Manager
4 days ago
Taguig, National Capital Region, Philippines Unilever Full time ₱1,500,000 - ₱3,000,000 per yearMAIN JOB PURPOSE:As the Customer Experience Distributive Trade Assistant Manager, you will lead end-to-end enhancements across the customer experience operations, enabling transformative change in how distributors and business units operate. You will drive operational reinvention through digital tools, intelligent forecasting, and collaborative planning. By...
-
Customer Experience Ambassador
3 weeks ago
Taguig, National Capital Region, Philippines Globe Telecom Full timeJoin to apply for the Customer Experience Ambassador (Davao) role at Globe Telecom.At Globe, our goal is to create a wonderful world for our people, business, and nation. We believe that by uniting passionate individuals who want to make a difference, we can achieve this goal.Job DescriptionCustomer Service, Digital, Sales Experience, and Inventory...
-
Customer Experience Ambassador
7 days ago
Taguig, National Capital Region, Philippines Globe Telecom Full time ₱600,000 - ₱800,000 per yearAt Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.Job Description"Customer Service, Digital, Sales Experience, and Inventory Management"JOIN OUR TALENT COMMUNITYJob ResponsibilitiesAssists customers'...
-
Customer Experience Executive
4 weeks ago
Taguig, National Capital Region, Philippines Probe CX Full timeJOB SUMMARY:Under the supervision of the Circle Leaders, the primary objective of the Customer Experience Executive position is to provide world-class service to our customers in an accurate, efficient, and respectful manner on every call as measured by different performance metrics.Educational Attainment:At least a Senior High School GraduateDesired Years...
-
Customer Experience Associate
7 hours ago
Taguig, National Capital Region, Philippines Probe CX Full time ₱900,000 - ₱1,200,000 per yearAt Probe CX, we believe inamplifying human capabilities with technological excellence. In today's competitive world, we create the blueprints for exceptional customer experience (CX), blending cutting-edge technology with dedicated people, streamlined processes, and insightful data. We provide organizations with complete end-to-end service for all their...