Customer Experience Manager

7 hours ago

Taguig, National Capital Region, Philippines ACMobility Full time

The Customer Experience Manager will be the key driver of a customer-first strategy across all touchpoints—from sales to aftersales and post-purchase interactions. You will work closely with internal teams and dealership networks to enhance satisfaction, loyalty, and retention by leading initiatives like Net Promoter Score (NPS), Mystery Shopper evaluations, and service integration programs.

Key Responsibilities:

  • Customer Experience Strategy & Loyalty Programs
  • Sales Experience & Dealer Collaboration
  • Aftersales Excellence & Service Process Optimization
  • NPS & Feedback Management
  • Customer Education & Internal Training
  • Performance Monitoring & KPI Management
  • Dealer Engagement & Performance Improvement
  • Sales and Service Integration

Qualifications:
  • Bachelor's Degree in Business, Marketing, Psychology, or related field.
  • At least 5 years in customer experience, automotive, retail, or related industries.
  • Prior involvement in customer satisfaction programs (e.g., NPS, CSI).
  • Experience with dealer networks or franchise operations is a strong advantage.
  • Strategic thinking with operational execution skills.
  • Strong data and performance tracking mindset.
  • Excellent communication, coaching, and stakeholder management skills.
  • Proficiency in CRM tools and survey platforms.
#J-18808-Ljbffr

  • Customer Experience

    1 day ago

    Taguig, National Capital Region, Philippines UNILEVER Full time $60,000 - $80,000 per year

    JOB PURPOSE The Customer Experience (CX) Omni-Retail Group Assistant Manager serves as the face of Unilever Supply Chain to the customer. This role is pivotal in fostering win-win partnerships with retailers through exceptional customer collaboration. KEY RESPONSIBILITIES Customer Service and Driving ImprovementSupply Chain practitioners partnering with...

  • Customer Experience

    1 day ago

    Taguig, National Capital Region, Philippines CRIF Full time ₱150,000 - ₱300,000 per year

    COMPANY DESCRIPTIONCRIF is a global leader in credit bureau, business information, and credit risk management solutions. We elevate businesses to the next level with an expert blend of data and analytics. Through data-driven insights, we empower businesses to make confident, sustainable decisions across the credit lifecycle, while mitigating risk and fueling...

  • Logistics and Customer Experience Manager

    4 days ago

    Taguig, National Capital Region, Philippines beBeeCustomer Full time ₱800,000 - ₱1,200,000

    Key ResponsibilitiesCustomer Supply Chain Lead Role OverviewThis position is responsible for leading the customer supply chain experience, collaborating with cross-functional teams to enhance customer satisfaction, optimize supply chain processes, and ensure seamless product delivery.The successful candidate will drive efficiency, consistency, and...

  • Strategic Customer Experience Manager

    6 days ago

    Taguig, National Capital Region, Philippines beBeeCustomerService Full time ₱900,000 - ₱1,200,000

    Job Title: Customer Service LeaderWe are seeking an experienced and strategic customer service professional to lead our global customer service organization.Key Responsibilities:Develop and execute comprehensive customer service strategies that drive customer satisfaction, loyalty, and operational excellence across all support channels.Establish and monitor...

  • Senior Customer Experience Manager

    1 day ago

    Taguig, National Capital Region, Philippines beBeeCustomer Full time ₱900,000 - ₱1,200,000

    Job Title: Senior Customer Experience ManagerThis is a key leadership role responsible for overseeing the customer experience strategy across multiple channels. The successful candidate will have a proven track record of delivering exceptional customer service and driving business growth through innovative solutions.About the Role:The Senior Customer...

  • Customer Experience Design Manager

    1 day ago

    Taguig, National Capital Region, Philippines East West Banking Corporation Full time ₱500,000 - ₱1,000,000 per year

    About the job Customer Experience Design Manager About the Job Locations: BGC, Taguig Corporate Title : Junior Officer to Senior Manager Work Arrangement: Hybrid The Customer Experience Team is looking for experienced professionals to join us in Taguig with the role of Customer Experience Design Manager . In this role, you...

  • Customer Experience Senior Manager

    1 day ago

    Taguig, National Capital Region, Philippines Eastwest Ageas Insurance Full time $60,000 - $80,000 per year

    Overall purpose, duties and responsibilities of the role: The job holder will spearhead and execute the Customer Experience (CX) initiatives of EWA by assessing and monitoring the implementation of strategic projects, through constant collaboration with relevant departments (e.g., sales, operations, product). This role will also support the Strategic...

  • Customer Experience Design Manager

    1 day ago

    Taguig, National Capital Region, Philippines EastWest Bank Full time ₱104,000 - ₱130,878 per year

    About the Job Locations: BGC, Taguig Corporate Title: Junior Officer to Senior Manager Work Arrangement: Hybrid The Customer Experience Team is looking for experienced professionals to join us in Taguig with the role of Customer Experience Design Manager. In this role, you will leverage your experience design expertise to enhance customer interactions...

  • Customer Experience Supervisor

    4 days ago

    Taguig, National Capital Region, Philippines Sika Full time

    · Supervise and lead the customer experience team.· Provide guidance, support, and training to team members.· Conduct performance evaluations and provide feedback.Customer Interaction Management:· Monitor and manage customer interactions across various channels (phone, email, chat, social media).· Ensure timely and effective resolution of customer...

  • Customer Experience Supervisor

    1 day ago

    Taguig, National Capital Region, Philippines Sika Full time $80,000 - $120,000 per year

    Company DescriptionWith over 100 years of experience, Sika is a worldwide innovation and sustainability leader in the development and production of systems and products for commercial and residential construction, as well as the transportation, marine, automotive, and renewable energy manufacturing industries.Sika has offices in over 103 countries with over...