Aftersales Technical Support Specialist

6 days ago

Taguig, National Capital Region, Philippines Omoda Jaecoo Full time ₱900,000 - ₱1,200,000 per year

About the Role:

Omoda and Jaecoo Motors Philippines is looking for a Technical Support Specialist to join our growing aftersales team. This role is critical in supporting our dealer network by providing technical expertise, facilitating timely resolution of service issues, and ensuring product quality and customer satisfaction.

Key Responsibilities:

  • Deliver prompt and accurate technical support to dealerships through online and remote channels.
  • Liaise with engineers from Chery Headquarters to address technical concerns and implement updates.
  • Collect, analyze, and report on quality-related issues; recommend and follow through on corrective actions.
  • Compile and manage technical problem reports; provide expert guidance to dealers in troubleshooting and resolution.
  • Review, edit, and translate technical documentation, including user manuals, for dealership use.

Qualifications:

  • Bachelor's degree in Automotive Engineering or a related field.
  • Proven experience in technical support or distributor-level technical operations in the automotive industry.
  • Strong skills in reading circuit diagrams and utilizing service manuals.
  • Familiarity with aftersales procedures including quality reporting and root cause analysis.
  • Proficiency in English (both written and spoken) is required.

Why Join Us?

  • Be part of an international and fast-growing automotive brand.
  • Work in a collaborative, innovation-driven environment.
  • Opportunities for professional development and advancement.

Job Type: Full-time

Benefits:

  • Health insurance
  • Opportunities for promotion
  • Promotion to permanent employee

Work Location: In person

  • Technical Specialist Support Analyst

    4 days ago

    Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full time

    TASQ is seeking a Technical Specialist Support Analyst (Hybrid) - Taguig to start work on-site as soon as possible. The initial pre-screening interview will be conducted via phone. About the job Technical Specialist Support Analyst (Hybrid) Shift: Rotating Work Setup: Hybrid Requirements:Strong client-facing communicationFamiliar with complex support &...

  • Technical Support Specialist

    19 hours ago

    Taguig, National Capital Region, Philippines SilkRoad Technology Full time ₱900,000 - ₱1,200,000 per year

    At Rival, we're transforming how companies hire, onboard, and grow talent by making HR processes smarter, faster, and more agile. We enable organizations to simplify talent acquisition, modernize HR workflows, and accelerate workforce productivity.The Technical Support Specialist provides expert-level technical assistance and exceptional service to Rival's...

  • Technical Support Specialist

    18 hours ago

    Taguig, National Capital Region, Philippines Rival Full time ₱600,000 - ₱1,200,000 per year

    At Rival, we're transforming how companies hire, onboard, and grow talent by making HR processes smarter, faster, and more agile. We enable organizations to simplify talent acquisition, modernize HR workflows, and accelerate workforce productivity.The Technical Support Specialist provides expert-level technical assistance and exceptional service to Rival's...

  • Technical Support Specialist

    6 days ago

    Taguig, National Capital Region, Philippines Tigerux Agile Innovation Full time ₱240,000 - ₱300,000 per year

    TECHNICAL SUPPORT SPECIALIST (HYBRID)RESPONSIBILITIES:Respond to customer inquiries regarding EV chargers, escalating issues to manufacturers when necessaryCommunicate clearly and efficiently with customers and technicians using Five9 SoftPhoneMonitor charger performance and uptime, ensuring timely escalation of technical issuesCollaborate with...

  • Technical Support Specialist

    2 weeks ago

    Taguig, National Capital Region, Philippines Tigerux Agile Innovation Full time ₱240,000 - ₱300,000 per year

    TECHNICAL SUPPORT SPECIALIST - Taguig/HybridResponsibilities:Address EV charger concerns and escalate to manufacturers when needed.Communicate with customers and technicians using Five9 SoftPhone.Monitor charger performance and escalate issues promptly.Coordinate with manufacturers, service providers, and internal teams.Meet response and resolution time...

  • Technical Support Specialist

    6 days ago

    Taguig, National Capital Region, Philippines Tigerux Agile Innovation Full time ₱240,000 - ₱300,000 per year

    TECHNICAL SUPPORT SPECIALIST (HYBRID-BGC)Responsibilities:Address EV charger concerns and escalate to manufacturers when needed.Communicate with customers and technicians using Five9 SoftPhone.Monitor charger performance and escalate issues promptly.Coordinate with manufacturers, service providers, and internal teams.Meet response and resolution time...

  • Technical Support Representative

    4 days ago

    Taguig, National Capital Region, Philippines Helpware Full time ₱300,000 - ₱450,000 per year

    Position Summary: As a Tier 1 Technical Support Representative, you will be the first point of contact for customers seeking technical assistance. The role involves addressing basic technical issues, providing troubleshooting guidance The Technical Support Specialist is responsible for day-to-day technical tasks via the East West IT Ticketing system,...

  • Technical Support Representative

    4 days ago

    Taguig, National Capital Region, Philippines Helpware Full time ₱300,000 - ₱450,000 per year

    Position Summary: As a Tier 1 Technical Support Representative, you will be the first point of contact for customers seeking technical assistance. The role involves addressing basic technical issues, providing troubleshooting guidance The Technical Support Specialist is responsible for day-to-day technical tasks via the East West IT Ticketing system,...

  • Technical Support Representative

    4 days ago

    Taguig, National Capital Region, Philippines Helpware Full time ₱400,000 - ₱600,000 per year

    Position Summary: As a Tier 1 Technical Support Representative, you will be the first point of contact for customers seeking technical assistance. The role involves addressing basic technical issues, providing troubleshooting guidanceThe Technical Support Specialist is responsible for day-to-day technical tasks via the East West IT Ticketing system, relating...

  • Technical Support Representative

    4 days ago

    Taguig, National Capital Region, Philippines Helpware Full time ₱216,000 - ₱324,000 per year

    Technical Support RepresentativeAs a Tier 1 Technical Support Representative, you will be the first point of contact for customers seeking technical assistance. The role involves addressing basic technical issues, providing troubleshooting guidanceSpecific ResponsibilitiesThe Technical Support Specialist is responsible for day-to-day technical tasks via our...