Technical Support Professional

2 days ago

Manila, National Capital Region, Philippines beBeeCustomer Full time $45,000 - $65,000
Service Desk Support Specialist

We are seeking a highly skilled Service Desk Support Specialist to join our team. As a key member of our IT support team, you will be responsible for providing exceptional customer service and technical support to our clients.

Job Description:

The ideal candidate will have a strong background in technical support and experience working with various software applications, including Microsoft 365, Windows 10, and Active Directory. They will also possess excellent communication and problem-solving skills, as well as the ability to work effectively in a fast-paced environment.

Responsibilities:

  • Provide technical support via phone, email, and chat to resolve client issues.
  • Manage incidents and requests within the ticketing system.
  • Perform daily ticket follow-ups with end users.
  • Resolve username and password problems.
  • Uninstall/reinstall approved software applications on devices.
  • Provide multifactor authentication, single sign-on, and VPN support.
  • Support software and application installations.
  • Offer remote hardware support for laptops, tablets, mobile devices, monitors, docking stations, printers, and accessories.
  • Provide general

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