Professional Software Technical Support

1 day ago

Manila, National Capital Region, Philippines beBeeSoftware Full time $50,400 - $83,100
Technical Support Professional

The role of the Technical Support Professional is multifaceted and requires a deep understanding of software solutions. Working closely with partners, this individual will resolve product issues and answer questions in a timely and professional manner.

This includes providing support to partners with attention to detail, researching and analyzing complex problems, and documenting findings. Additionally, the Technical Support Professional will influence team members through fact-based explanations of policies and practices, engaging with partners via various channels for issue resolution.

Key Responsibilities:
  • Deliver high-quality support during interactions with partners
  • Analyze and document complex issues and their resolutions
  • Influence team members through effective communication of policies and practices
  • Maintain a comprehensive knowledge base of products and services
  • Escalate trending issues and software defects to leadership and development teams
  • Serve as an escalation point for complex issues
Requirements:
  • Ability to work independently on projects with minimal supervision
  • Practical knowledge of applicable software solutions
  • Capacity to adapt to new technology and processes
  • Desire to help partners and peers achieve success
  • Excellent written and verbal communication skills
  • Strong interpersonal skills and ability to collaborate with multiple cross-functional teams
Qualifications:
  • Bachelor's degree in a related field or equivalent business experience
  • 2+ years of relevant experience in technical service-oriented positions

This role involves occasional travel for training and meetings.

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