Technical Support Professional
2 days ago
IT Service Desk Specialists play a pivotal role in ensuring seamless operations within an organization. This position involves working collaboratively with cross-functional teams to provide high-quality technical support to consumers at various levels.
Responsibilities- Monitor and manage personal and team queue incidents, request ticketing systems, and ensure timely updates for consumers.
- Create and maintain knowledge articles to facilitate efficient issue resolution.
- Provide advanced technical assistance and support to employees on software and hardware-related issues.
- Bachelor's degree in IT or related field with experience in working as an IT Service Provider.
- At least 3 years of relevant experience in resolving complex Software and Hardware issues.
- In-depth knowledge of Microsoft Windows and Office 365 suite.
- Experience in using service desk ticketing tools.
- ServiceNow expertise is highly valued.
The ideal candidate will possess excellent communication skills, be adaptable, and thrive in a dynamic environment. Emerson offers a competitive salary, comprehensive benefits package, and opportunities for career growth and development, making it an attractive workplace for professionals seeking to advance their careers.
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Technical Support Professional
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Manila, National Capital Region, Philippines beBeeCustomer Full time $30,000 - $40,000Job DescriptionWe are seeking a skilled Technical Support Professional to join our team. As a key member of our customer support team, you will be responsible for providing technical assistance and troubleshooting services to our clients.You will work closely with our clients to understand their technical needs and provide solutions to resolve their issues....
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Technical Support Professional
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