Technical Support Professional

10 hours ago

Manila, National Capital Region, Philippines beBeeProduct Full time $60,000 - $80,000
Product Specialist Job Description

As a key member of our team, you will play a critical role in providing exceptional customer service and technical support to our clients. Your primary responsibility will be to act as the first point of contact for our products and applications, effectively prioritizing and addressing support-related questions via phone and ticketing systems.

The ideal candidate for this role must possess at least 3 years of relevant technical support experience within the B2B, SaaS, and/or FinTech industry assisting Enterprise customers of Fortune 1000 companies. Experience with APIs, Implementation Management and/or Project Management is desired.

Key Responsibilities:

  • Understand and resolve technical issues related to our products and applications.
  • Provide timely and effective responses to customer inquiries via phone and email.
  • Liaise with internal teams to pass along customer feedback and escalate issues.
  • Stay up-to-date with product knowledge and training to ensure excellent customer service.

Requirements:

  • At least 3 years of relevant technical support experience.
  • Excellent communication and problem-solving skills.
  • Ability to work independently and as part of a team.
  • Strong analytical and troubleshooting skills.

What We Offer:

  • A dynamic and collaborative work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.
  • Recognition and rewards for outstanding performance.

How to Apply:

Submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you

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