IT Technical Support Professional

1 day ago

Manila, National Capital Region, Philippines beBeeTechnical Full time ₱2,200,000 - ₱3,600,000
Job Opportunity

We are seeking a skilled and dedicated IT professional to join our growing team. This technical support role focuses on delivering exceptional service to end-users, with an emphasis on networking, cross-platform support, and SaaS administration.


Responsibilities:
  • Technical Support Specialist: Provide expert technical assistance to end-users via multiple channels, ensuring timely resolution of hardware, software, and network-related issues.
  • Configure, manage, and maintain networking equipment, including switches, wireless access points, and firewalls.
  • Administer user accounts and access in various platforms, including Active Directory, Azure AD, Google Workspace, and others.
  • Manage SaaS applications, handling provisioning, configuration, and troubleshooting.
  • Oversee Microsoft Intune administration for device compliance, app deployment, and policy management.
  • Support macOS environments and integrate with Apple Business Manager and MDM tools.
  • Assist with employee onboarding/offboarding by configuring IT systems and providing user training.
  • Maintain accurate documentation of incidents, solutions, and processes in IT ticketing systems.
  • Monitor system performance and security, escalating critical issues when needed.

Requirements:
  • Minimum 3+ years of experience in an IT Helpdesk or technical support role, with Tier 2/3 capabilities.
  • Strong networking experience, including configurations, VPN setup, and security policy management.
  • Advanced troubleshooting skills in macOS and familiarity with Apple Business Manager or MDM tools.
  • Proficiency in Microsoft Intune administration and Azure AD administration.
  • SaaS administration experience with Zoom, Slack, and 1Password.
  • Familiarity with IT ticketing systems and strong documentation skills.
  • Ability to troubleshoot complex issues and manage systems independently.

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