Technical Support Professional

1 day ago

Manila, National Capital Region, Philippines beBeeCustomerSupport Full time ₱400,000 - ₱800,000
Remote Technical Support Position

This is a unique opportunity to work as a remote technical support representative. Our company provides tailored solutions to meet client needs and we are seeking skilled and customer-focused individuals who can provide technical assistance and troubleshooting support for various clients across industries.

You will respond to technical inquiries, resolve issues related to hardware, software, and connectivity, and guide users through solutions with patience and professionalism. Strong proficiency in English, both written and spoken, is required. Candidates must have prior call center experience and reside within a reasonable distance from our office.

Responsibilities:

  • Respond to inbound technical support requests via phone, chat, or email
  • Diagnose and troubleshoot hardware, software, and network issues
  • Guide customers through step-by-step solutions and escalate complex issues when necessary
  • Document all customer interactions accurately in the system
  • Maintain up-to-date knowledge of products, services, and support procedures
  • Ensure customer satisfaction by providing timely and effective resolutions
  • Follow company protocols and security guidelines when handling sensitive information
  • Collaborate with internal teams to improve support processes and customer experience
  • Meet performance metrics including resolution time, customer satisfaction, and attendance

Requirements:

  • Must be 18 years or older
  • High school diploma or equivalent
  • Previous call center experience
  • Work-from-home experience
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • High-speed internet connection
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Strong troubleshooting and follow-up skills
  • Able to multitask and self-manage effectively
  • Excellent interpersonal skills

Benefits:

  • HMO Coverage plus dependent coverage
  • Dental coverage
  • Free meals during training
  • Career growth and learning
  • Performance and loyalty bonuses
  • Opportunities for growth and promotion

Physical Requirements:

This job operates in a professional office environment and requires the ability to sit/stand for long periods while using a computer and headset. Occasional movement, lifting up to forty (40) pounds, and other standard office tasks may be required.

Reasonable Accommodation:

We provide reasonable accommodation for qualified applicants or employees with disabilities unless such accommodation would cause undue hardship. If needed, please contact Human Resources.

Diversity and Equality:

All aspects of employment are based on merit and qualifications. We are committed to a diverse, equal-opportunity work environment. We do not discriminate on age, ancestry, color, gender identity, national origin, disability, or any other protected characteristic.

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