BPO - Collection Patient Advocate (Onsite Setup)
5 days ago
Have you ever struggled to resolve a medical billing issue on your own? Its a harsh reality that people deal with every day. Patient Advocates help reduce this burden by working with patients to find solutions that show fairness and genuine concern for each patients unique personal and financial circumstances.
Patient Advocates handle high call volumes daily, resolving billing discrepancies and ensuring smooth transactions with patients from all walks of life. This role is a great opportunity to further develop your accounting skills while also building better interpersonal, critical thinking, and time management skills.
See if this job is right for you.
How You Spend Your Eight Hours
- Adhere to all local, state, and federal laws, regulations, and guidelines, as well as the companys standards for patient-friendly collections
- Handle a high volume of inbound and outbound calls, meeting a minimum daily goal of 200 calls
- Maintain acceptable update, talk time, and no-account-up percentages
- Communicate clearly, promptly, and positively with patients
- Maintain confidentiality at all times
- Collaborate with manager to identify personal learning needs and achieve goals using available resources
- Work with other departmental associates when applicable to ensure the clients continued success
- Commit to improvements, as necessary, based on performance feedback
- Accept responsibility for own actions while taking ownership of departmental outcomes
- Escalate patient complaints to management as applicable
- Exemplify the mission, vision, and core values of the client in all personal and professional settings
- Accomplish other duties as assigned by management
What You Must Possess
- Computer proficiency (required)
- Willingness to ask people to pay their medical bills
- Availability to work between 8:00 a.m. to 6:00 p.m. CDT, Monday through Friday and from 9:00 a.m. to 1:00 p.m. CDT Saturday
- Organizational skills, attention to detail, and flexibility
- Ability to communicate clearly and concisely
- Ability to perform repetitive tasks and multitask with a high level of accuracy
- Excellent verbal communication and interpersonal skills
- Ability to work well in a fast-paced, changing environment
- Working knowledge of HIPAA, FDCPA, and Red Flag regulations
- Professional attitude and composure in urgent or confrontational situations
- Effective critical thinking, problem-solving, and decision-making skills
- Excellent time management skills
- Ability to work independently and collaboratively
- Willingness to develop and retain professional relationships with coworkers
What You Shall Receive
- HMO coverage starts upon regularization. First dependent after 1 year, second after 2 years.
- VL/SL credits upon regularization
- Friendly and supportive work culture
- 13th-month pay and other Philippine-government-mandated benefits
- Non-taxable allowances
- Pay increases, performance bonuses, birthday gifts, and many more
What You Should Consider
- Full-time position
- Monday to Friday, night shift
- On-site work setup
Why Join Our Company
You look for a company whose senior management listens to what you are and arent saying and whose managers and team leads you can genuinely connect with. According to Glassdoor, 99% of the current and previous employees recommend Unity Communications to their friends, and 100% approve of its executive management. Our company is a Certified Great Place To Work that values inclusion and diversity and spreads kindness and positivity.
-
Paranaque City, Calabarzon, Philippines Unity Communications Full time ₱300,000 - ₱450,000 per yearOur dynamic team at Unity Communications offers people-centric call center services for enhanced patient care. We emphasize optimum and friendly engagement with patients, especially during disputes. Our ultimate goal? Be the top contact hub for patients requiring urgent solutions to their account issues.Do you possess a similar mindset?The vacant spot for an...
-
Paranaque City, Calabarzon, Philippines Unity Communications Full time ₱250,000 - ₱350,000 per yearAt Unity Communications, we believe patient care continues beyond the clinic it extends to every billing conversation. That's why we're looking forHealthcare Representativeswho can deliver empathy, professionalism, and clarity when assisting patients with their medical accounts.In this role, you'll keep sensitive documents in line, navigate phone calls, and...
-
Patient Scheduler
33 minutes ago
Paranaque City, Calabarzon, Philippines Bold Business Full time ₱300,000 - ₱450,000 per yearAbout the RoleWe're looking for a detail-oriented, empathetic, and proactive Patient Scheduling Agent to support our mission of connecting patients with the care they need. In this role, you'll be on the front lines of patient communication—scheduling appointments, answering questions, and ensuring every interaction is professional, compassionate, and...
-
BPO - Legal Assistant (Onsite Setup)
5 days ago
Paranaque City, Calabarzon, Philippines Unity Communications Full time $30,000 - $50,000 per yearUnity Communications is looking for a Legal Assistant who can bring their natural organizational skills, calm demeanor, and multitasking superpowers to our team. Think of it as channeling your inner Marie Kondo but for legal documents and court deadlines. Very demure, very mindful.In this role, you'll keep sensitive documents in line, navigate phone calls,...
-
Paranaque City, Calabarzon, Philippines Unity Communications Full time ₱48,000 - ₱72,000 per yearIf you've ever caught yourself people-watchingnot in a creepy way, but in that I can tell whats going on without anyone saying it wayyou already understand the art of operations. And Unity Communications needs youWe need an Operations Assistant Manager to help keep our BPO campaigns running smoothly. Youll lead team leaders, support daily operations, and...
-
BPO - Team Leader | Healthcare (Onsite Setup)
2 weeks ago
Paranaque City, Calabarzon, Philippines Unity Communications Full time ₱900,000 - ₱1,200,000 per yearDon't you find it annoying when someone falls for an obvious red flag? Well, some people just need some help. That's why were looking for a reliable team lead to guide our agents at Unity Communications.In this role, you'll be the steady set of eyes and ears for your team, catching issues before they snowball, helping agents turn challenges into...
-
Spanish Bilingual RN Case Manager
5 days ago
Paranaque City, Calabarzon, Philippines 247 Home Health and Maxcare Hospice Full timeJob Overview:E-TeleConnect is looking for a Spanish Bilingual Registered Nurse (RN) Case Manager to join our growing healthcare BPO team. This role involves managing patient cases remotely for US-based clients, ensuring high-quality, cost-effective care coordination. You'll serve as the bridge between patients, providers, and payers — ensuring clinical...
-
BPO - Medical Billing Specialist (Hybrid Setup)
2 weeks ago
Paranaque City, Calabarzon, Philippines Unity Communications Full time ₱400,000 - ₱600,000 per yearAre you familiar with the ins and outs of medical billing and claims processing? Are you a team player who values new insights? Will you take pride in being one of the reasons doctors and other healthcare professionals get paid properly and on time?You're the one we've been looking forAs Billing Specialist, you play a critical role in ensuring smooth medical...
-
BPO - SaaS Project Coordinator (Hybrid Setup)
2 weeks ago
Paranaque City, Calabarzon, Philippines Unity Communications Full time ₱250,000 - ₱500,000 per yearThis role supports the efforts of project managers engaged in important work implementing software used by large global clients engaged in clinical trials bringing drugs or medical devices through the FDA approval process. It is an excellent entry-level opportunity to learn more about the Project Management profession and gain the necessary skills to begin a...
-
lf: onsite csr
3 days ago
Paranaque City, Calabarzon, Philippines Private Advertiser Full time ₱104,000 - ₱130,878 per yearWe're Hiring: Customer Service Specialist Onsite | Merville, Parañaque | Shifting Schedule (Graveyard/Day Shift) Chat, Email, & Call Support | Local-based Customers Who Should Apply?Fresh grads & career shifters — we welcome new energyExperience in local BPO or gaming support or customer service is a plus, but not requiredAt least Senior High School...