Remote Senior Client Advocate

2 days ago

Cavite City, Calabarzon, Philippines beBeeCustomerSupport Full time ₱45,000 - ₱50,000
Job Title: Senior Client Care Advocate

We are seeking an experienced professional to join our team as a Home-Based Senior Client Care Advocate. This role will involve delivering exceptional customer service and technical support to partners and internal users, helping them resolve challenges and maximize their experience with proprietary software.

Key Responsibilities:

  • Provide timely and efficient support across multiple channels.
  • Act as a subject matter expert for proprietary software and provide Tier 1 support.
  • Train and assist internal users when needed.
  • Troubleshoot, document, and escalate system or process issues.
  • Create and maintain helpful resources, FAQs, and knowledge bases.
  • Collaborate with training teams to reduce support tickets.
  • Handle sensitive information with confidentiality.
  • Contribute to internal and external knowledge bases.
  • Perform other duties as assigned.

Required Skills and Qualifications:

  • Bachelor's degree in Communications, Marketing, or a related field preferred.
  • At least 5+ years of relevant support experience, preferably in a SaaS company.
  • Strong verbal, written, and communication skills.
  • Ability to work flexible shifts, including overnight and graveyard shifts.
  • Proficient in Microsoft and Google applications, with basic exposure to Adobe Creative Suite.
  • Direct experience in the promotional industry or comparable e-commerce experience is beneficial.
  • Management or leadership experience is advantageous.
  • Familiarity with CRM and project management tools.
  • Experience using AI-powered tools to improve written communication.
  • Understanding of SLAs and tiered ticketing models.

About Us:

We are a leading offshore BPO company that helps ambitious US businesses grow and scale by providing highly trained global talent. Our mission is to equip businesses with the support they need to succeed.

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