Patient Advocate

A Patient Advocate role at our organization offers a unique opportunity to make a positive impact on the lives of patients and their families. This position requires a high level of empathy, effective communication skills, and the ability to navigate complex healthcare systems.

• Handle a high volume of phone calls and maintain accurate patient records
• Maintain daily work queues and documentation in compliance with regulatory requirements
• Provide technical assistance with agency issues, services, and programs
• Maintain and create files for recordkeeping systems, adhering to confidentiality and data protection protocols
• Sort, label, electronically file, and retrieve documents or other materials as needed
• Collect and review patient information to determine eligibility for various programs
• Complete online applications using secure portals
• Prepare and review documents for accuracy and completeness, ensuring compliance with regulations and guidelines
• Communicate clearly, promptly, and positively with patients, coworkers, and clients, maintaining a professional demeanor at all times
• Maintain confidentiality at all times, adhering to HIPAA, PHI, and HITEC regulations
• Exemplify the organization's mission, vision, and core values in all personal and professional settings, serving as a role model to colleagues and associates
• Collaborate with supervisor to identify learning needs and set goals, utilizing available resources to enhance skills and knowledge
• Maintain up-to-date working knowledge of departmental and hospital policies and procedures, participating in updates and other communication provided
• Support team members through teamwork and acceptance of additional assignments, fostering a collaborative and inclusive work environment

• High school diploma or equivalent educational level
• Proficiency in computer software and systems, including EMRs
• Ability to quickly grasp and navigate multiple systems effectively
• At least one year of combined experience working and training as a Patient Advocate or related roles
• Working knowledge of relevant regulations, including HIPAA, FDCPA, and Red Flags
• Considerable knowledge of Medicaid programs and the Federal Marketplace
• General knowledge of agency and community programs and services that may impact clients and applicants
• Ability to multitask, communicate effectively, and work well in a fast-paced environment
• Excellent verbal and written communication skills
• Ability to work independently and collaboratively as part of a team
• Capacity to perform job functions within structured time frames, meeting deadlines and delivering results
• Ability to perform repetitive tasks with high accuracy, maintaining attention to detail and quality
• Strong critical thinking, problem-solving, and interpersonal skills
• Professional attitude and composure in urgent or confrontational situations
• Excellent organization and time management skills
• Team player attitude
• Ability to develop and maintain professional relationships with on-site hospital staff
• Experience with Epic Software is an asset

• HMO coverage starts upon regularization, with dependent benefits after 1 and 2 years
• VL/SL credits upon regularization
• Supportive work culture and friendly colleagues
• 13th-month pay and other mandated benefits
• Non-taxable allowances
• Pay increases, performance bonuses, birthday gifts, and more

We value senior management who listen to employees and managers who genuinely connect with team members. According to reviews, 99% of current and previous employees recommend our organization, and 100% approve of its executive management. We are a Certified Great Place To Work that promotes inclusion and diversity and spreads kindness and positivity.

This role is ideal for individuals seeking a challenging yet rewarding career in patient advocacy. If you possess excellent communication skills, a passion for helping others, and the ability to navigate complex systems, this may be the perfect fit for you.