Patient Advocate Role

20 hours ago

Antipolo City, Calabarzon, Philippines beBeeHealthcare Full time ₱216,000 - ₱256,500
Medical Call Center Specialist Job Description

The Patient Services Representative role involves addressing patient queries and concerns, understanding patient needs by listening and interviewing, and coordinating information among patients, family members, medical personnel, and administrative staff. The Medical Call Center Specialist requires a strong ability to handle confidential information and understand facility policies and procedures.

Key Responsibilities:
  • Respond to incoming calls according to procedure and departmental standards, ensuring accurate communication with patients and their families.
  • Assist patients in resolving queries and concerns, maintaining empathy and professionalism throughout the process.
  • Collect patients' outstanding balances while being respectful and considerate of their financial situations.
  • Communicate effectively with third-party entities regarding patients' accounts, providing clear and concise information.
  • Make outbound collection calls following established procedures and protocols.
  • Provide support and assistance to patients in billing-related queries and concerns.
  • Maintain confidentiality of protected health information in accordance with HIPAA guidelines and organizational policies.
  • Work collaboratively as a team player to achieve departmental and company goals, promoting a positive work environment.
  • Ensure reliable attendance and punctuality, adhering to scheduled breaks and deadlines.
Required Skills and Qualifications:
  • Possess a College Graduate degree or at least 2 years of college education; degrees and courses related to the medical field are advantageous.
  • Demonstrate exceptional written and verbal communication skills to effectively interact with patients and colleagues.
  • Ability to work independently with minimal supervision, utilizing initiative and problem-solving skills.
  • Capacity to handle confidential information, maintaining discretion and professionalism.
  • Perform simple mathematical calculations accurately and efficiently.
  • Display attention to detail, prioritizing tasks and meeting deadlines.
  • Proficient in using email and other digital communication tools.
  • Highly motivated self-starter, driven to deliver results and exceed expectations.
  • Organized and able to set priorities, managing multiple tasks and responsibilities.
  • Dependable and reliable, demonstrating a commitment to teamwork and collaboration.
  • Flexible schedule required, with the ability to adapt to changing circumstances.
  • At least 1 year of call center experience related to medical accounts and programs is preferred.

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