Guest Experience Coordinator

5 days ago


Manila, National Capital Region, Philippines Anchor Land Holdings Inc. Full time
Key Responsibilities
  • Oversight of the entire guest journey, including initial contact, booking, and departure
  • Development of relationships with repeat guests and VIPs
  • Tracking of escalated guest concerns
  • Presenting weekly needs analysis with action plans and recommendations
  • Coaching/training needs analysis and action planning
  • Creation of training modules
  • Facilitation of customer service workshops and presentations


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