Agent, CEL CO Direct Guest Service

7 days ago


Manila, National Capital Region, Philippines RCL REGIONAL OPERATING HEADQUARTERS Full time

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  1. Answers in-bound telephone calls from direct guests and/or travel partners. Provides general information regarding Celebrity Cruises products, services, and promotions.
  2. Quotes prices and availability including cross-selling and up-selling. Assists in creating new reservations following Celebrity Cruises Sales Process.
  3. Services existing bookings including making necessary changes to reservations, processing payments, and arranging guest unique travel preferences. Researches and provides information to accommodate special needs requests.
  4. Provides a one-call resolution on all applicable calls while working with other departments to assist guests in securing accurate information and finalizing their reservation.
  5. Accomplishes both inbound and outbound phone calls to provide upsell opportunities to guests' existing reservations.
  6. Analyzes guest reservations and provides recommendations on any additional revenue components to enhance the cruising experience.
  7. Enters required information into the reservation system to maintain accurate history of each reservation and any associated transactions. Uses multiple database systems, internal computer programs, and various computer-based resources.
  8. Conducts basic research for problem resolution and communicates solutions to guests and/or Travel Partners.
  9. Directs non-routine matters to the appropriate Celebrity Cruises resource for special handling and resolution.
  10. Complies with established industry and company protocols and procedures. Performs elevated standards of customer service throughout every interaction with a customer.
  11. Makes outgoing calls and receives incoming calls from guests related to any redeployments, charters, etc., and makes all necessary changes to reservations.
  12. Meticulously records individual preferences/interactions, maintaining a detailed guest history to ensure that no request requires repeating and every experience with Celebrity Cruises is exceptional.
  13. In a dynamic work environment, flexibility and collaboration are essential. Employees should be prepared to take on tasks outside their primary responsibilities when necessary to support the team and ensure operational efficiency. This may involve assisting colleagues, participating in cross-functional projects, or contributing to organizational initiatives.
#J-18808-Ljbffr
  • Guest Service Agent

    5 days ago


    Manila, National Capital Region, Philippines Eton Properties Philippines Inc. Full time

    Job Summary: The position is responsible for the overall customer service impression of the property for handling guest's check-in, check-out, requests, and inquiries. Ensures smooth and efficient operation of The Mini Suites reception area.General Responsibilities:Guest Services:Efficient check-in and check-outPositive guest comments/feedbackAnticipate...


  • Manila, National Capital Region, Philippines Eton Properties Philippines Inc. Full time

    Required Skills and QualificationsBachelor's degree in Hospitality, Tourism, or Hotel ManagementMinimum 1-2 years of experience as a Front Office Agent / Guest Service AgentExcellent customer service, cashiering, and PMS skills


  • Manila, National Capital Region, Philippines Shangri-La Group Full time

    At Shangri-La Makati, we are committed to delivering exceptional guest experiences. We are seeking a Guest Experience Supervisor to join our team, who will be responsible for ensuring seamless guest experiences during their stay.Job Summary:The successful candidate will be responsible for supervising and directing the front desk team, enhancing overall guest...


  • Manila, National Capital Region, Philippines JMM GRAND SUITES HOTEL Full time

    **Job Requirements:**To succeed as a Guest Services Coordinator at JMM Grand Suites Hotel, you must have excellent communication and interpersonal skills, be able to work effectively in a fast-paced environment, and possess knowledge of hotel operations and services.Key Responsibilities:Ensuring a smooth check-in and check-out process for guests.Providing...


  • Manila, National Capital Region, Philippines RCL REGIONAL OPERATING HEADQUARTERS Full time

    Job OverviewWe are seeking a highly skilled and customer-focused Guest Experience Coordinator to join our team at RCL Regional Operating Headquarters. As a key member of our customer service team, you will be responsible for providing exceptional service and support to our guests throughout their travel experience.Key Responsibilities:Responding to in-bound...


  • Manila, National Capital Region, Philippines Hotel Okura Manila Full time

    Job Summary:Hotel Okura Manila seeks an Accommodation Liaison Specialist to deliver exceptional guest experiences from initial contact to departure. The ideal candidate will possess excellent communication skills, a strong understanding of customer needs, and the ability to work effectively in a fast-paced environment.Main Responsibilities:Effectively manage...


  • Manila, National Capital Region, Philippines Shangri-La Group Full time

    Career Opportunities: Customer Sales Agent (170963)Edsa Shangri-La, Manila is the only five-star deluxe city-resort convention hotel in Ortigas Center, Mandaluyong City, Metro Manila's second largest business district. Adjacent to two major shopping complexes in the country - Shangri-La Plaza Mall and SM Megamall. It is seven-kilometres from the Makati...


  • Manila, National Capital Region, Philippines We Manage IT Inc. Full time

    We Manage I.T. (WMIT) is a fast-growing company focused on providing cutting-edge IT services, including Employer of Record (EOR) solutions and co-working space management for businesses. Our goal is to make outsourcing and remote work seamless, compliant, and efficient for companies worldwide.Role Overview:As a Co-Founder / Investor, you will be...

  • Ahuja Arun

    7 days ago


    Manila, National Capital Region, Philippines Ahuja Arun & Co Full time

    Company OverviewAhuja Arun & Co is a leading auditing firm dedicated to providing top-notch services.


  • Manila, National Capital Region, Philippines JMM hotel Full time

    What We OfferAs a valued member of our team, you can expect:A competitive compensation package.Ongoing training and development opportunities.A supportive and collaborative work environment.The chance to make a positive impact on our guests' experiences.


  • Manila, National Capital Region, Philippines Anchor Land Holdings Inc. Full time

    Key ResponsibilitiesOversight of the entire guest journey, including initial contact, booking, and departureDevelopment of relationships with repeat guests and VIPsTracking of escalated guest concernsPresenting weekly needs analysis with action plans and recommendationsCoaching/training needs analysis and action planningCreation of training...


  • Manila, National Capital Region, Philippines JMM hotel Full time

    Job Summary:">We are seeking an experienced and customer-focused Hotel Receptionist to join our team at JMM hotel. The ideal candidate will possess excellent communication skills, a positive attitude, and the ability to multitask in a dynamic environment.Main Responsibilities:Welcome and assist guests in a warm and welcoming manner.Efficiently manage...


  • Manila, National Capital Region, Philippines Anchor Land Holdings Inc. Full time

    JOB DESCRIPTION:Handle and resolve escalated guest concerns.Develop relationships with repeat guests and VIPs, ensuring personalized service and special attention to their needs and preferences.Maintain and uphold high standards of hospitality and service delivery, ensuring that all staff adhere to these standards consistently.Oversee the entire guest...

  • Field Sales Agent

    3 days ago


    Manila, National Capital Region, Philippines Neltex Development Co. Inc. Full time

    Field Sales AgentNeltex Development Co. Inc.₱20-25K [Monthly] On-site - Manila 1-3 Yrs Exp Bachelor Full-time ShareJob DescriptionBenefitsAllowancesTelecommunication Allowance, Transportation AllowanceEmployee Recognition and RewardsPerformance Bonus, Anniversary Gifts, Annual Appraisal, IncentivesGovernment Mandated Benefits13th Month Pay, Employee Loan,...


  • Manila, National Capital Region, Philippines Shangri-La Group Full time

    Company OverviewShangri-La Group is a leading hospitality company with a rich history and tradition of excellence. Our company culture emphasizes a commitment to quality, innovation, and customer satisfaction.We operate a diverse range of hotels and resorts across Asia, Europe, and the Middle East, catering to discerning guests from around the world.As a...


  • Manila, National Capital Region, Philippines HANNAH JOY BERNARDO INSURANCE AGENT Part time

    Role Description:As an Insurance Agent with HANNAH JOY BERNARDO INSURANCE AGENT, you will play a crucial role in building relationships with clients and providing them with personalized insurance solutions.You will be responsible for identifying new business opportunities, developing and executing sales strategies, and ensuring compliance with regulatory...


  • Manila, National Capital Region, Philippines Shangri-La Group Full time

    We are looking for a Hotel Service Director to join our team at Shangri-La Makati. The successful candidate will be responsible for supervising and directing the front desk team, ensuring seamless guest experiences during their stay.Job Summary:The successful candidate will be responsible for enhancing overall guest satisfaction, monitoring arrivals and...


  • Manila, National Capital Region, Philippines InfoTrust Co. Full time

    The GRC Services Delivery Lead role at InfoTrust Co. involves overseeing the delivery of Governance, Risk, and Compliance (GRC) services, ensuring high-quality outcomes and client satisfaction.Main ResponsibilitiesManage and lead GRC service delivery teams, focusing on excellence in service quality and timeliness.Develop and implement service delivery...


  • Manila, National Capital Region, Philippines CEBU GENERAL SERVICES INC.-NCR Full time

    About This RoleWe are seeking a highly motivated and detail-oriented individual to fill the Steward position at CEBU GENERAL SERVICES INC.-NCR. In this role, you will have the opportunity to work in a dynamic environment and make a positive impact on our clients' and guests' experiences.Your Key Responsibilities:- Provide exceptional service to our clients...


  • Manila, National Capital Region, Philippines Eton Properties Philippines Inc. Full time

    Job DescriptionWe are seeking a skilled Front Office Agent / Guest Service Agent to join our team. Key responsibilities include:Guest Services:Efficient check-in and check-out proceduresProviding positive guest feedback and anticipating their needsHandling guest inquiries, complaints, and special requestsGuest Room Control:Effective room allocation based on...