Helpdesk Analyst

2 days ago


Taguig, National Capital Region, Philippines NCC Group Philippines Full time

NCC Group Philippines is looking for a highly skilled Helpdesk Analyst to join our team. As a Helpdesk Analyst, you will be responsible for providing exceptional technical support to our clients and resolving technical issues in a timely and cost-effective manner.

Responsibilities:
  • Respond to client inquiries and resolve technical issues in a timely manner.
  • Collaborate with the IT team to ensure effective service delivery.
  • Accurately record and document client interactions and technical issues.

The ideal candidate will possess excellent communication skills, a high degree of customer service, and a strong technical understanding of IT systems and infrastructure.

Key Skills and Qualifications:

  • At least 1-2 years of experience in Service Desk, Helpdesk, or Technical Support.
  • Excellent communication and problem-solving skills.
  • Strong technical understanding of IT systems and infrastructure.

About NCC Group Philippines:

We are a trusted advisor to over 15,000 customers worldwide. Our team of experts helps organizations protect themselves against cyber threats and maintain the highest standards of data security.



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