Team Lead

4 days ago

Taguig, National Capital Region, Philippines Jones Lang LaSalle Incorporated Full time

Team Lead - Facilities Help Desk

Team Lead - Facilities Help Desk

Apply remote type On-site locations Taguig, Philippines time type Full time posted on Posted 2 Days Ago job requisition id REQ404138

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.

What this job involves:

Standing at the forefront of team delivery.

As the person in charge, you will assemble and lead a team, and establish effective working procedures for the group. This role demands efficient team management skills, which you will exhibit by identifying the team's objectives and allotting resources to achieve optimal results and meet the company's goals. You will take the lead in managing and monitoring the different stages of the processes as well as facilitating discussions, analyses and meetings with stakeholders.

Duties and Responsibilities:

  • Manage the team to ensure that service delivery standards are maintained
  • Be the single point of contact for team members on all operational issues
  • Conduct regular feedback and coaching sessions with each of your team members as well as run regular team and client meetings
  • Assist with new hire training and nesting, as well as the continued development and maintenance of policy and process documentation as necessary
  • Assist and support other leaders and solicit a team culture between your peers
  • Develop and maintain a collaborative relationship with all stakeholders
  • Provide recommendations for continuous improvement and lead/assist with the implementation of operational excellence programs
  • Manage retention of talent and keep attrition levels to acceptable standards
  • Provide reporting and data insights on team performance

Sounds like you? To apply, you need to have:

Skill and Experience Qualifications:

  • Excellent verbal and written English communication skills.
  • Advanced proficiency in computer functions within MS Office Suite
  • Strong administrative skills in organization and time management
  • Good reporting, analytics, and presentation skills
  • Willing to work on shifting/rotating schedules.
  • Experience in supporting Global Region services is an advantage.
  • Bachelor's degree preferred.
  • Have completed Leadership Readiness Program (LRP) ** For internal applicant, except for lateral application with the same band level – P2.
  • Operations leadership or support experience is a must.
  • Should have at least 1-year tenure in current role/Service Line and must not have policy infraction on record for the last six months **For internal applicant

Location:

On-site – Taguig, Philippines

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table

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