IT Helpdesk Professional
5 days ago
As a Service Desk Analyst, you will play a vital role in delivering exceptional IT support to our organization's end-users. This position requires a tech-savvy professional who is passionate about problem-solving and customer service.
Main Responsibilities:- User Support:
- Provide technical assistance to end-users via phone, chat, and email.
- Diagnose and resolve technical issues related to hardware, software, and network connectivity.
- Assist users with account access, password resets, and system navigation.
- Offer real-time troubleshooting and resolution to minimize downtime.
- Incident Management:
- Log, track, and manage incidents and service requests from initiation to resolution.
- Analyze incidents for trends and escalate recurring issues to senior IT teams.
- Collaborate with other support teams to ensure prompt resolution of complex technical problems.
- Maintain accurate records of reported incidents and resolutions in the IT service management system.
- Ensure all service requests meet Service Level Agreements (SLAs) and performance benchmarks.
- Education:
- Bachelor's degree in Information Technology, Computer Science, or a related field (preferred but not mandatory).
- Experience:
- Minimum of 3 years in an IT support, technical helpdesk, or service desk role.
- Certifications:
- Optional but advantageous, such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator Associate.
- Prior experience in a technical support or customer service role is beneficial.
- Exposure to enterprise-level IT environments and remote support tools.
- Familiarity with cloud-based applications and collaboration tools.
-
IT Helpdesk Manager
1 day ago
Taguig, National Capital Region, Philippines Jobstreet Philippines Full timeThe Helpdesk Manager ensures the adherence of professionalism and expansion of all activities done at the Service/Help desk levels, in addition to development of the Helpdesk Team Leads.They will ensure that the help desk team delivers flawless customer service in managing incident restoration and service level agreements and ensure that client inquiries are...
-
Sales Tool Helpdesk Analyst
2 days ago
Taguig, National Capital Region, Philippines Santaisabel Full timeSales Tool Helpdesk Analyst (Open to Fresh Graduates)Sales Tool Helpdesk Analyst (Open to Fresh Graduates) National Capital Region (NCR), Taguig City Candidate must possess at least a Bachelor's/College Degree on any course.Fresh Grad / Entry Level specializing in Technical and Helpdesk Support or equivalent.Required skill(s): basic trouble shooting,...
-
Human Resources Quality Professional
7 days ago
Taguig, National Capital Region, Philippines Cobden & Carter International Full timeAbout Cobden & Carter International:Cobden & Carter International is a leading provider of quality services to businesses worldwide. Our team is committed to delivering exceptional customer experiences through our HR Shared Services. We are seeking a skilled Human Resources Quality Professional to join our team and drive continuous improvement in our...
-
Indirect Procurement Professional
7 days ago
Taguig, National Capital Region, Philippines TE Connectivity Corporation Full timeYou will play a critical role in supporting the PSC Team Leader and being part of the PSC teams focusing on PR/PO processing, compliance checks, supplier set-up/change requests, procurement helpdesk, invoice price issues resolutions, and many more.ResponsibilitiesThe responsibilities of this role include:Migrating Indirect Procurement processes from other...
-
Service Desk Professional
5 days ago
Taguig, National Capital Region, Philippines NCC Group Philippines Full timeNCC Group Philippines is hiring a Service Desk Professional to join our dynamic team. As a Service Desk Professional, you will be the first point of contact for our clients and will play a critical role in ensuring their technical issues are resolved promptly and efficiently.Responsibilities:Respond to client inquiries and resolve technical issues in a...
-
Sales CRM System Support Professional
1 day ago
Taguig, National Capital Region, Philippines Santaisabel Full timeSales CRM System Support ProfessionalThis is a fantastic opportunity to join our team as a Sales CRM System Support Professional. In this role, you will be responsible for providing technical support to our sales teams and ensuring that they have the necessary tools and resources to succeed. If you are a highly skilled and motivated individual with excellent...
-
IT Service Desk Professional
8 hours ago
Taguig, National Capital Region, Philippines Nityo Infotech Full timeAbout Nityo Infotech:We are a leading provider of IT services, dedicated to delivering exceptional results to our clients. Our team is comprised of talented individuals who share a passion for technology and customer satisfaction.What We Offer:As an IT Helpdesk professional at Nityo Infotech, you will enjoy a comprehensive compensation package that...
-
Office Staff
2 weeks ago
Taguig, National Capital Region, Philippines SEA Olympus Marketing, Inc. Full timeJOB DESCRIPTION● Maintains customer relationships by responding to inquiries; documenting actions.● Receive calls for inquiries and booking.● Entertain and accommodate inquiries for walk-in clients.● Make requests in the helpdesk for new client names, contractors incentives, item code creation and etc.● Assist Sales Executives with their bookings &...
-
Taguig, National Capital Region, Philippines Avature Full timeAt IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging...
-
Java Professional Services
2 days ago
Taguig, National Capital Region, Philippines IT Managers, Inc. Full timeThe ideal candidate will have a strong background in software development, with a focus on Java-based technologies.
-
Human Resources Service Delivery Head
5 days ago
Taguig, National Capital Region, Philippines Tata Consultancy Services Full timeAbout the JobThis is an exciting opportunity to lead our HR Shared Services team and play a key role in delivering exceptional customer service to employees.Responsibilities:Lead a team of HR professionals to deliver high-quality HR support to employees.Identify and implement process improvements to enhance service delivery and reduce operational...
-
Office Staff
14 hours ago
Taguig, National Capital Region, Philippines SEA Olympus Marketing, Inc. Full timeJOB DESCRIPTION● Maintains customer relationships by responding to inquiries; documenting actions.● Receive calls for inquiries and booking.● Entertain and accommodate inquiries for walk-in clients.● Make requests in the helpdesk for new client names, contractors incentives, item code creation and etc.● Assist Sales Executives with their bookings &...
-
Senior Business Development Professional
3 days ago
Taguig, National Capital Region, Philippines IT Managers, Inc. Full time**About IT Managers, Inc.**We are a leading provider of innovative IT solutions to businesses across various industries.Sales Assistant OpportunityThis is a mid-senior level sales position that involves developing and implementing business strategies to drive revenue growth.The successful candidate will have a strong background in sales, marketing, and...
-
Global Supply Chain Professional
6 days ago
Taguig, National Capital Region, Philippines KMC Solutions Full timeAbout Us">KMC Solutions is a leading provider of digital solutions, dedicated to helping businesses thrive in today's fast-paced environment. Our team of experts is passionate about delivering tailored solutions that meet the unique needs of each client.">Job Summary">We are seeking an experienced SAP EWM Consultant to join our team, providing expert...
-
Taguig, National Capital Region, Philippines IT BY DESIGN Full timeAbout the RoleThis is a full-time, on-site position that requires strong customer service skills, excellent communication abilities, and a willingness to learn and improve technical skills.The ideal candidate should have 2-3 years of experience in IT support, service desk, or help desk roles and be proficient in using various IT tools and technologies.
-
Procure to Pay Process Analyst
4 days ago
Taguig, National Capital Region, Philippines Avature Full timeAre you ready to take your career to the next level? As an Enterprise Operations Helpdesk Analyst at Avature, you will have the opportunity to work with a leading organization in the industry, leveraging your skills and expertise to drive business growth and innovation.In this role, you will be responsible for providing technical support and guidance on...
-
Technical Support Specialist
12 hours ago
Taguig, National Capital Region, Philippines Nityo Infotech Full timeJob Overview:Nityo Infotech seeks highly skilled IT Helpdesk professionals to join our team. As a Technical Support Specialist, you will be responsible for providing top-notch technical assistance to clients.Salary and Benefits:We offer a competitive salary of up to 30,000php per month, along with benefits and night differential pay. Additionally, you will...
-
Customer Success Manager| On-Site| BGC
1 day ago
Taguig, National Capital Region, Philippines IT by Design Philippines Inc. Full timeShift Type: 8:00 AM - 5:00 PM EST (Night Shift PH Time)Work Model: On-siteLocation: BGC, TaguigReporting To: Head of CX TeamManaged services/MSP/Managed IT/IT Infrastructure industry experience preferredOverviewThe Customer Success Manager (CSM) – KEY Accounts role is a client-facing resource for small to mid-size accounts delivering account management to...
-
Custom SharePoint Solutions Architect
6 days ago
Taguig, National Capital Region, Philippines IT Managers, Inc. Full timeWhat We OfferWe offer a competitive salary package, comprehensive benefits, and opportunities for professional growth and development.As a valued member of our team, you will enjoy a dynamic and supportive work environment, collaborative culture, and the chance to make a meaningful impact on our business.Join us and discover the thrill of working with a...
-
Global IT Support Expert
4 days ago
Taguig, National Capital Region, Philippines Avature Full timeIn this role as an Enterprise Operations Helpdesk Analyst, you will play a critical part in our company's mission to accelerate our clients' businesses through technology and innovation. You will be working closely with a diverse user base to provide technical support and guidance on procure to pay processes.Your responsibilities will include investigating...