Strategic Talent Developer

2 weeks ago


Taguig, National Capital Region, Philippines RecruiterPH Full time
About the Role

This is a key position that requires an individual with expertise in developing talents and bringing them up to their best potential to meet the minimum standards of our Healthcare client.

The ideal candidate will have knowledge about adult learning principles/techniques and hands-on experience in handling client-specific training, modules, and refreshers with swift content delivery in mind for the learners.

Responsibilities
  • Train new hires or existing employees in a classroom-based setup on Contact centre work and basics for a US Healthcare client.
  • Conduct multiple trainings for new hires and manage nesting/on-the-job-training along with certification process and collaboration with operations.
  • Maintain the training effectiveness above the required threshold by holding strong governance process in training.
  • Ability to read through various standard operating procedures and communicate the extracts to the trainees clearly.
  • Identify gaps between internal process and customers' expectations to help business produce the desired outcome.
Requirements
  • A proven track record in talent development and training.
  • Strong knowledge of adult learning principles/techniques.
  • Hands-on experience in handling client-specific training, modules, and refreshers.
  • Excellent communication and interpersonal skills.
  • Ability to work well under pressure and meet deadlines.

Estimated salary: 37,000 PHP per month.



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