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Service Delivery Associate

1 week ago

Surigao City, Caraga, Philippines Genpact Full time

Genpact is a global leader in professional services, committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. As a Process Developer in Customer Care, you'll play a key role in delivering exceptional customer service experiences.

  • You'll support one of the world's largest financial banks in delivering outstanding customer service.
Responsibilities
  • Providing expert-level customer service to resolve inquiries efficiently
  • Using CRM tools to collect and document detailed information
  • Supporting customers on various topics, including account transactions, investigations, and navigation assistance
  • Delivering exceptional customer service for American consumer credit card customers
Requirements
  • Minimum age requirement
  • High school graduates accepted, college graduates preferred
  • Ability to work in a fast-paced service center
  • Multi-tasking and compliance with process
  • No challenges adhering to work schedules
  • Flexibility to work in any schedule
  • Excellent data entry skills
  • Detail-oriented
Preferred Skills
  • Excellent English oral and written communication skills
  • Problem-solving and decision-making skills
  • Proficient computer skills and attention to detail
  • Significant phone customer service experience
  • Negotiation and analytical skills
  • High level of integrity
  • Ability to multi-task