Customer Experience Professional

3 weeks ago


Quezon City, National Capital Region, Philippines Hunter's Hub Inc. Full time
About the Role

We are seeking a highly skilled Customer Experience Professional to join our Branch Services team at Hunter's Hub Inc.

This is an exciting opportunity for individuals who possess excellent customer service skills and experience in administrative or customer-facing roles. As a key member of our team, you will be responsible for delivering exceptional customer experiences across various channels.

Key Responsibilities
  • Branch Support: Collaborate with Agency channel representatives to meet service level standards in supporting branch operational requirements related to New Business processing, collection, and office administration.
  • Customer Service: Provide timely and reliable support to customers, ensuring their needs are met and exceeded in a prompt and professional manner.
  • Transaction Processing: Process New Business transactions within agreed service levels, maintaining accuracy and timeliness in premium collections and after-sales transactions.
  • Facilities Management: Ensure the upkeep of branch office facilities, creating a welcoming environment for customers and employees alike.
  • Distributor Relationship: Foster strong relationships with distributors, addressing their needs and concerns to drive business growth.
Requirements
  • A minimum of 2-3 years of experience in administrative or customer-facing roles.
  • A Bachelor's degree from an accredited institution.
  • Excellent customer service and communication skills.
  • Ability to work effectively in a fast-paced environment.
  • Basic knowledge of insurance operational processes.
What We Offer
  • A competitive salary range of $60,000-$80,000 per annum, commensurate with experience.
  • Ongoing training and development opportunities to enhance your skills and career prospects.
  • A dynamic and supportive work environment that values employee well-being and growth.
  • The chance to work with a leading organization in the industry, contributing to its success and growth.


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