Customer Experience Specialist

6 days ago


Quezon City, National Capital Region, Philippines Lexie Staffing And Business Consulting Full time
About the Role

We are seeking a dedicated and customer-focused individual to fill the position of Customer Experience Specialist. This role is designed to provide exceptional support to our customers, ensuring their needs are met efficiently and effectively.

Key Responsibilities:
  • Customer Support: Respond promptly to customer inquiries via phone, email, and live chat, providing accurate and timely information about products, services, and policies.
  • Resolve customer issues and complaints effectively and professionally, identifying areas for improvement and escalating complex issues to appropriate departments as needed.
  • Troubleshoot technical issues, guiding customers through solutions and analyzing feedback to identify opportunities for growth and development.
Administrative Tasks:
  • Maintain accurate records of customer interactions and resolutions, updating databases and preparing reports on customer satisfaction and performance metrics.
  • Support the team in maintaining high levels of customer service, collaborating with colleagues to ensure seamless communication and efficient issue resolution.
Qualifications:

To be successful in this role, you will need:

  • A strong passion for delivering excellent customer service, with a focus on building long-term relationships.
  • Excellent problem-solving and decision-making skills, with the ability to think critically and outside the box.
  • Strong communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
Benefits:

This role offers a competitive salary of $45,000 - $60,000 per year, depending on experience, as well as opportunities for professional growth and development within a supportive and collaborative work environment.



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