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4 hours ago
Neksjob is seeking a highly skilled BPO Specialist to join our team. This role involves providing exceptional customer service and ensuring seamless interactions between our clients and their customers.
Job OverviewWe are looking for an experienced professional who can respond to incoming calls, answer questions and inquiries, troubleshoot problems, and provide information and handle complaints regarding our products or services.
Responsibilities- Respond to incoming calls from customers in a timely and professional manner
- Answer questions and inquiries, provide solutions and explanations as needed
- Troubleshoot problems and resolve customer issues efficiently
- Provide information about our products and services to customers
- Handle customer complaints and concerns in a diplomatic and professional manner
To be successful in this role, you will need:
- At least a High School Graduate (old curriculum) / Senior High School Graduate (new curriculum)
- A minimum of 1 year call center experience (desired travel experience)
- Excellent communication and problem-solving skills
- The ability to work on site
We offer a competitive salary, exciting performance bonuses and account-specific allowances, career advancement opportunities, and comprehensive healthcare benefits.
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