Client Relationship Expert

2 days ago


Makati City, National Capital Region, Philippines Sanas Full time
Client Relationship Expert

We at Sanas believe in the power of human connection and strive to enhance it through innovative technology. Our real-time algorithm ensures seamless communication, making a significant difference in customer experience centers and promoting inclusivity.

Our diverse team of 100+ individuals is committed to excellence, with collaborations with top-tier companies solidifying our position in the industry.

The Job:

The Client Relationship Expert will focus on building and maintaining strong relationships with assigned clients, ensuring their needs are met and exceeded. This role involves onsite deployment, client presentations, and travel expenses covered through reimbursement.

Key Responsibilities:

  • Foster and maintain positive relationships with clients.
  • Provide exceptional support and address client inquiries, requests, and issues promptly.
  • Communicate regularly with clients to understand their requirements and expectations.
  • Identify opportunities to provide additional value to clients through our products and services.
  • Track and measure key performance indicators (KPIs) for client accounts.
  • Resolve client concerns and complaints efficiently and effectively.
  • Collaborate with internal teams to deliver solutions that meet client needs.
  • Improve the overall effectiveness of our product.

Qualifications:

  • Bachelor's degree in business, marketing, or a related field (Master's degree may be preferred).
  • 6+ years of experience in a client-facing role or as an Account Manager.
  • Exceptional communication, negotiation, and interpersonal skills.
  • Proven ability to problem-solve and make informed decisions.
  • Capacity to handle multiple clients and projects concurrently.
  • Knowledge of the industry and our products or services.
Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Sales and Business Development

Industries

Software Development



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