Customer Support Representative

9 hours ago


Angeles, Philippines Novanox LTD Full time

Job Description:We are seeking a tech-savvy Customer Support Representative to provide exceptional service and assistance to our customers. The ideal candidate will possess strong problem-solving skills, excellent communication abilities, and a proactive approach to improving the customer experience. Knowledge of Thai or Chinese is a significant advantage, and familiarity with WordPress or other content management systems is highly desirable.Responsibilities:-Responding promptly and professionally to customer inquiries through emails, forms, phone, and chat.-Troubleshooting and resolving technical issues related to customer accounts or website interactions.-Providing detailed and accurate information about the company’s products, services, and platform functionalities.-Collaborating with the marketing team to relay customer insights and contribute to better communication strategies.-Identifying common issues and offering suggestions to improve processes or user experience.Requirements:-Required: Strong command of English (written and spoken) – fluency is mandatory.-Previous experience in customer service or technical support is a significant advantage.-Basic understanding of marketing concepts and the ability to effectively communicate customer feedback.-Tech-savvy with the ability to learn and adapt to new tools and software quickly.-Strong and assertive communication skills for handling phone conversations with customers effectively.-Preferred: Native Thai or Chinese speaker (advantageous but not mandatory).-Preferred: Experience working with WordPress or similar content management systems.



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