Customer Support Representative
12 hours ago
Job Description:
We are seeking a tech-savvy Customer Support Representative to provide exceptional service and assistance to our customers. The ideal candidate will possess strong problem-solving skills, excellent communication abilities, and a proactive approach to improving the customer experience. Knowledge of Thai or Chinese is a significant advantage, and familiarity with WordPress or other content management systems is highly desirable.
Responsibilities:
-Responding promptly and professionally to customer inquiries through emails, forms, phone, and chat.
-Troubleshooting and resolving technical issues related to customer accounts or website interactions.
-Providing detailed and accurate information about the company’s products, services, and platform functionalities.
-Collaborating with the marketing team to relay customer insights and contribute to better communication strategies.
-Identifying common issues and offering suggestions to improve processes or user experience.
Requirements:
-Required: Strong command of English (written and spoken) – fluency is mandatory.
-Previous experience in customer service or technical support is a significant advantage.
-Basic understanding of marketing concepts and the ability to effectively communicate customer feedback.
-Tech-savvy with the ability to learn and adapt to new tools and software quickly.
-Strong and assertive communication skills for handling phone conversations with customers effectively.
-Preferred: Native Thai or Chinese speaker (advantageous but not mandatory).
-Preferred: Experience working with WordPress or similar content management systems.
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