Customer Service Manager

23 hours ago


Cebu City, Central Visayas, Philippines ShipNow Information Technology Full time

Job Summary: We are seeking a highly skilled and experienced Customer Service Manager to join our team at ShipNow Information Technology. The successful candidate will be responsible for overseeing customer service, order processing, warranty issues, and general business operations.

About the Role: As a Customer Service Manager, you will play a vital role in ensuring customer satisfaction by providing professional support, resolving issues promptly, and maintaining accurate records of customer interactions.

Duties and Responsibilities:

  • Customer Service: Respond to customer inquiries, resolve issues quickly, and provide suitable solutions
  • Order Processing: Process sales orders efficiently, audit and handle warranty issues, and ensure timely delivery
  • Warranty Management: Manage warranty and replacement issues, maintaining accurate records and communicating effectively with customers
  • General Operations: Oversee daily order lists, warranty lists, and other business operations to ensure seamless execution

Requirements:

  • Candidate Qualifications: At least 1 year of experience as an Assistant Category Manager or similar role; 1 year of experience in Customer Service (BPO or International company)
  • Key Skills: Proficient in processing sales orders, auditing, and handling warranty issues; excellent conflict resolution skills and goal-oriented mindset
  • Language Skills: Excellent written and verbal communication skills in English

Work Arrangements: This is a full-time position that can be performed from home. The work schedule is Monday to Friday, with day shifts and early shifts available.

Compensation and Benefits: The salary range for this position is Php22,000.00 - Php32,000.00 per month.



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