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Service Delivery Expert

2 weeks ago

Cebu City, Central Visayas, Philippines 1840 & Company Full time

We are seeking a seasoned Service Delivery Expert to lead and manage a team of customer service representatives or sales agents in a BPO environment.

About the Job
  • Key responsibilities include monitoring team performance, providing coaching and feedback, and ensuring achievement of key performance indicators (KPIs)
  • Candidates should possess strong analytical and problem-solving skills, as well as excellent communication and interpersonal abilities
  • A strong understanding of BPO operations, customer service, and performance metrics is required
Our Culture

We foster an environment where exceptional individuals can achieve an optimal work-life balance, working remotely from any location, while maximizing their professional growth and earning potential.

We believe in empowering growth for forward-thinking businesses by seamlessly bridging skill or resource gaps with our expertly vetted talent pool.