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Project Manager and Business Process Expert

1 week ago

Manila, National Capital Region, Philippines Emerson Electric (Asia) Limited - ROHQ Full time

We're seeking a highly skilled Project Manager and Business Process Expert to join our team at Emerson Electric (Asia) Limited - ROHQ. This role involves leading innovation and process improvement projects, creating plans, providing training and development, and delivering exceptional service as part of the Measurement Solutions Group Manila organization.

The ideal candidate will possess:

  • Bachelor's degree in Information Technology, Business Management, Commercial Management, or Engineering.
  • At least 5 years of relevant work experience in Project Management and Business Analysis.
  • Proven process improvement experiences.
  • Knowledge of Business System tools such as Oracle, CRM, and other applicable tools.

Key qualifications include:

  • Strong analytical and problem-solving skills
  • Planning and alignment capabilities
  • Excellent written and verbal communication skills
  • Strong presentation and training delivery skills
  • Ability to work independently with minimal supervision
  • Ability to interpret a variety of instruction furnished in written or oral forms

Your key responsibilities will include:

  • Establishing and documenting new and existing processes or process modifications.
  • Providing user training to the customer care team.
  • Leading or participating in testing of the ERP system based on changes made to the business process.
  • Analyzing data and working with customer care supervisors and team Leaders to spearhead process improvement initiatives that help meet business objectives.
  • Being recognized as a subject matter expert in business processes, systems, and tools.

You must be a self-starter with a strong sense of urgency in meeting tasks and deadlines, able to proficiently communicate ideas, collaborate, and work efficiently with people at any level.