Technical Customer Support Professional
1 week ago
This role involves working independently and as part of the support team to resolve technical issues and improve customer satisfaction. The ideal candidate will have knowledge of SQL databases, data analysis, and manufacturing processes.
Key Responsibilities:- Reviewing incidents, problems, and change requests on a support portal.
- Diagnosing and addressing operational data issues using Microsoft SQL Management.
- Providing excellent communication skills to comprehend technical information related to software, hardware, and network systems.
- Knowledge of SQL Databases and data analysis techniques.
- Good knowledge of data manipulation languages (DML) and database querying languages.
- Proficiency with MS Office applications (Word, Excel, PowerPoint).
- Manufacturing experience is a plus but not required.
- Base Knowledge of manufacturing processes and automation in the food and beverage industries.
This is a flexible work setup position that may require international travel for some strategic clients. Training will be provided in-house and you will have an opportunity to work with leading edge technology in multinational F&B companies.
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