Technical Support Professional

1 week ago

Barcelona, Philippines beBeeSupport Full time ₱15,000 - ₱20,000
Technical Support Professional Role

We are seeking an experienced technical support professional to deliver exceptional customer experiences. In this role, you will provide timely and effective solutions to customer inquiries, troubleshoot complex issues, and ensure seamless problem resolution.

Main Responsibilities:
  • Customer Support: Respond promptly to customer inquiries, providing concise solutions, and ensuring timely resolution of concerns.
  • Tech Expertise: Offer ongoing training and guidance on product features, updates, and best practices to help customers maximize the value of our platform.
  • Issue Escalation: Identify and escalate more complex issues to senior members of the tech or customer success teams, ensuring efficient problem resolution.
  • Product Feedback: Gather and communicate customer feedback to the development team to support continuous improvement and innovation.
  • Professional Development: Regularly engage in professional development to enhance skills and understanding of our platform.
Requirements:
  • Experience: Minimum 3 years of experience in a Customer Success, Support, or Account Management role within a software environment.
  • Skills: Excellent written and verbal communication skills, with the ability to simplify complex topics and adapt communication styles to diverse audiences.

About Our Company: We are a leading provider of managed services committed to fostering an inclusive culture that celebrates diversity and talent.

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