Expert Technical Support Professional

1 week ago

Barcelona, Philippines beBeeTechnical Full time ₱60,000 - ₱80,000
Job Title: Advanced Technical Support SpecialistOverview

The role of the Advanced Technical Support Specialist involves providing top-tier technical assistance and troubleshooting for a wide range of IT-related issues, including hardware and software problems, network setup, and infrastructure maintenance.

This is an advanced technical support position that requires experience in managing help desk tickets, ensuring timely and effective communication with customers, and acting as a level 3 escalation point. The ideal candidate will have a strong background in IT, excellent problem-solving skills, and the ability to work effectively in a team environment.

Responsibilities
  • Troubleshoot complex IT-related issues, including desktops, laptops, mobile devices, printers, scanners, vendors, applications, Wi-Fi, and more.
  • Collaborate with vendors to resolve issues or implement new solutions.
  • Set up networks during client onboarding or a la carte projects.
  • Work with the NOC team to attend to infrastructure issues.
  • Document and improve department processes.
Requirements
  • 7+ years of IT experience, preferably in desktop support, systems engineering, or systems administration.
  • Helpdesk MSP experience.
  • Familiarity with RMM and PSA tools.
  • End user support and desktop support skills, including Microsoft Windows, Microsoft Office, desktop and mobile device troubleshooting, deployment, and MDM.
  • Support of cloud products, such as Office 365, SharePoint, OneDrive, Azure, and Google.
  • Systems administration skills, including knowledge of Microsoft Windows Server platforms, Active Directory, Group Policy, Basic Exchange Server, and Basic SQL Server.
  • Support of BDR products, including Veeam, Azure, and Local NAS.
  • Support of cybersecurity products, including Barracuda, Webroot, Ironscales, Axcient, and Spanning.
  • Basic understanding and support of storage and virtualization platforms, including NAS OS, Dell Equallogic, Hyper-V, VMware.
  • Understanding of networking concepts, including TCP/IP, LAN, DMZ, WAN, DHCP, DNS, Routing, Switching, VPN, and Firewalls.
What We Offer
  • Long-term remote work arrangement.
  • Permanent night shift schedule.
Additional Details
  • Seniority level: Mid-senior level.
  • Employment type: Full-time.
  • Job function: Information Technology.
  • Industries: Outsourcing and Offshoring Consulting.

  • Technical Expert Support Specialist

    1 week ago

    Barcelona, Philippines beBeeTechnical Full time $40,000 - $60,000

    We are seeking an expert support professional to join our team as a Technical Support Specialist. As a key member of our customer success team, you will play a crucial role in providing exceptional support to our customers.The successful candidate will have excellent communication skills and the ability to work independently in a fast-paced...

  • Technical Support Expert

    1 week ago

    Barcelona, Philippines beBeeSupport Full time ₱100,000 - ₱120,000

    Job OverviewMCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.We're seeking skilled and customer-focused Technical Support Experts...

  • Remote Technical Expert

    1 week ago

    Barcelona, Philippines beBeeTechnical Full time ₱75,000 - ₱145,000

    Technical Support RoleThe position involves delivering expert technical assistance and troubleshooting support to clients across various industries. The ideal candidate will have strong communication skills, a patient demeanor, and the ability to resolve complex technical issues.Responsibilities include responding to technical inquiries, resolving hardware,...

  • Technical Support Specialist

    1 week ago

    Barcelona, Philippines beBeeSupport Full time ₱100,000 - ₱120,000

    Technical Support Expert OpportunityWe're seeking skilled and customer-focused technical support experts to provide assistance and troubleshooting support for a variety of clients across industries.In this role, you'll respond to technical inquiries, resolve issues related to hardware, software, and connectivity, and guide users through solutions with...

  • Technical Support Professional

    1 week ago

    Barcelona, Philippines beBeeSupport Full time ₱15,000 - ₱20,000

    Technical Support Professional RoleWe are seeking an experienced technical support professional to deliver exceptional customer experiences. In this role, you will provide timely and effective solutions to customer inquiries, troubleshoot complex issues, and ensure seamless problem resolution.Main Responsibilities:Customer Support: Respond promptly to...

  • Technical Support Expert

    1 week ago

    Barcelona, Philippines beBeeIT Full time ₱720,000 - ₱1,080,000

    Job TitleWe are seeking an IT Support Specialist to join our team. The successful candidate will be responsible for providing technical support and assistance to employees and clients.Key Responsibilities:Provide technical support and assistance to employees and clients via phone, email, and in-person.Identify and resolve technical issues related to...

  • Technical Support Professional

    1 week ago

    Barcelona, Philippines beBeeCustomerSupport Full time ₱80,000 - ₱100,000

    Job OpportunityMCI is a leading provider of Business Process Outsourcing (BPO) solutions, specializing in delivering tailored services to meet diverse client needs.We're seeking skilled and customer-focused Technical Support Professionals to provide technical assistance and troubleshooting support for various clients across industries.In this role, you'll...

  • Technical Career Professional

    1 week ago

    Barcelona, Philippines beBeeCareer Full time ₱33,440 - ₱44,120

    Your career is a journey, and every step forward presents an opportunity to make an impact. As a Technical Support Specialist at our organization, you will be responsible for providing expert support on our products, troubleshooting technical challenges via live chat and tickets that exceed customer expectations. Success in this role requires a unique blend...

  • Technical Support Professional

    1 week ago

    Barcelona, Philippines beBeeCustomerSupport Full time ₱350,000 - ₱600,000

    Job RoleWe are seeking an experienced Customer Support Specialist to join our team.Provide technical assistance to customers via multiple channels, utilizing your knowledge of software products and basic troubleshooting skills.Effectively communicate with customers and colleagues to share updates, manage expectations, and ask questions early.Collaborate with...

  • Technical Support Professional

    1 week ago

    Barcelona, Philippines beBeeTechnical Full time ₱100,000 - ₱120,000

    Job OverviewMCI is a leading provider of tailored solutions to meet the diverse needs of clients. With a commitment to excellence and innovation, they have established themselves as a trusted partner in their industry.They seek skilled and customer-focused technical support representatives to provide assistance and troubleshooting for various clients across...