Technical Customer Advocate

1 week ago


Barcelona, Philippines beBeeCustomerCentric Full time ₱6,000 - ₱7,200
Remote Support Professional

This role entails exceptional remote technical support. You will be responsible for reviewing and updating support tickets, troubleshooting issues, and ensuring prompt resolutions while documenting processes to enhance customer satisfaction.

Key Responsibilities:
  • Efficiently manage and update support tickets to ensure seamless tracking and resolution.
  • Troubleshoot complex technical issues and document resolution steps to improve knowledge base materials.
  • Develop strong communication skills to address customer needs effectively and professionally.
  • Contribute to the creation and improvement of knowledge base resources by staying up-to-date with industry tools and services.
Qualifications:
  • Minimum 150 Mbps internet speed and remote setup requirements.
  • Proven experience in technical support, preferably in a remote environment.
  • Strong written/verbal communication, problem-solving, and analytical skills.
  • Familiarity with Google Suite, Microsoft Suite, and CRM systems is essential.
  • Attention to detail, ability to work independently, and a team-player mindset are crucial.
Benefits:
  • Work from Home Flexibility
  • Paid Time Off for Relaxation and Rejuvenation
  • Opportunities for growth, professional development, and career advancement


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