Technical Support Professional

1 week ago

Barcelona, Philippines beBeeTechnical Full time ₱100,000 - ₱120,000
Job Overview

MCI is a leading provider of tailored solutions to meet the diverse needs of clients. With a commitment to excellence and innovation, they have established themselves as a trusted partner in their industry.

They seek skilled and customer-focused technical support representatives to provide assistance and troubleshooting for various clients across industries.

In this role, you'll respond to technical inquiries, resolve issues related to hardware, software, and connectivity, and guide users through solutions with patience and professionalism. Strong proficiency in English, both written and spoken, is required.

Candidates must have prior call center experience and reside within a reasonable distance from the office.

You'll also need:

  • A high-speed internet connection
  • An appropriate, quiet work environment
  • High language proficiency in English
  • Work-from-home experience

To be considered for this position, you must complete a full application on the company's careers page, including screening questions and a brief pre-employment test.

Key Responsibilities

As a technical support representative, your key responsibilities will include:

  • Responding to inbound technical support requests via phone, chat, or email
  • Diagnosing and troubleshooting hardware, software, and network issues
  • Guiding customers through step-by-step solutions and escalating complex issues when necessary
  • Documenting all customer interactions accurately in the system
  • Maintaining up-to-date knowledge of products, services, and support procedures
  • Ensuring customer satisfaction by providing timely and effective resolutions
  • FOLLOWING COMPANY PROTOCOLS AND SECURITY GUIDELINES WHEN HANDLING SENSITIVE INFORMATION
  • Collaborating with internal teams to improve support processes and customer experience
  • Meeting performance metrics including resolution time, customer satisfaction, and attendance
Required Skills and Qualifications

The ideal candidate for this position will possess the following skills and qualifications:

  • Must be 18 years or older
  • High school diploma or equivalent
  • Prior call center experience
  • Work from home experience
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • High speed internet connection
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Skilled in troubleshooting and follow-up
  • Able to multitask and self-manage effectively
  • Excellent interpersonal skills
Benefits

MCI offers a comprehensive benefits package that includes:

  • HMO coverage plus a dependent
  • Dental coverage
  • Free meal during training
  • Career growth and learning opportunities
  • Allowances for rice, clothing, laundry, and meals
  • Performance and loyalty bonuses
  • Frequent disinfection and fogging of workplace
  • Opportunities for growth and promotion
  • Employee shuttle services
  • Company retreats and off-site events
Other Requirements

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset.

Conditions of Employment
  • All MCI locations
  • Must be authorized to work in the country where the job is based

Subject to the program and location of the position

  • Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
  • Must be willing to submit to drug screening
Reasonable Accommodation

It is the policy of MCI to provide reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause undue hardship.

Equal Opportunity Employer

MCI embraces differences and believes diversity is a benefit to their employees, company, customers, and community.

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