Technical Support Professional

1 week ago

Barcelona, Philippines beBeeCustomerSupport Full time ₱350,000 - ₱600,000
Job Role

We are seeking an experienced Customer Support Specialist to join our team.

  • Provide technical assistance to customers via multiple channels, utilizing your knowledge of software products and basic troubleshooting skills.
  • Effectively communicate with customers and colleagues to share updates, manage expectations, and ask questions early.
  • Collaborate with the Support team through established channels to respond to customer inquiries and concerns.
  • Serve as a liaison between customers and our Research and Development team.
  • Represent the organization with professionalism and empathy in every interaction.
Essential Qualifications
  • Bachelor's degree in Business, Communications, Information Technology, or a related field, or equivalent experience in a related role.
  • Strong written and verbal communication skills; able to explain complex ideas to non-technical individuals.
  • A positive attitude and commitment to delivering exceptional customer service.
  • Effective problem-solving and analytical thinking skills.
  • Ability to prioritize tasks and work collaboratively to achieve team objectives.
  • Flexibility and adaptability in a fast-paced environment.
  • Desire to learn and develop business and technical skills.
  • Commitment to maintaining a positive and respectful work environment.

The ideal candidate will possess excellent communication and interpersonal skills, along with a strong ability to troubleshoot and resolve issues efficiently. If you are a motivated and customer-focused individual with a passion for technology and teamwork, we encourage you to apply for this exciting opportunity.

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