Technical Support Representative

1 week ago

Barcelona, Philippines beBeeSupport Full time ₱7,200 - ₱8,400
Customer Support Specialist Job Description

We are seeking a skilled and dynamic Customer Support Specialist to join our team in a fractional capacity. This role requires expertise in technical support, customer interactions via inbound and outbound calls, product demonstrations, and CRM systems.

  • Handle inbound and outbound calls to assist customers with technical issues and product inquiries.
  • Conduct live product demonstrations to showcase features and functionality.
  • Provide tech support and troubleshooting assistance with a focus on excellent customer service.
  • Utilize CRM systems to manage customer interactions and maintain accurate records.
Required Skills and Qualifications
  • Proven experience in technical support, customer service, or a related field.
  • Strong ability to conduct product demonstrations and explain technical concepts in an accessible way.
  • Prior experience in a startup or fast-paced environment is highly preferred.
  • Excellent verbal communication skills and phone etiquette.
  • Ability to multitask and prioritize effectively across multiple client accounts.

This role offers the opportunity to work collaboratively with internal teams, escalate complex issues when necessary, and maintain clear and concise documentation of interactions and resolutions.

Benefits and Opportunities
  • Flexible working arrangements to suit your lifestyle.
  • Ongoing training and professional development opportunities.
  • A supportive and dynamic team environment.
How to Apply

If you're a proactive, tech-savvy professional with a passion for customer support and the ability to handle multiple accounts, we'd love to hear from you.

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