MDM/UEM Technical Support Specialist

5 days ago

Manila, National Capital Region, Philippines beBeeSupport Full time ₱800,000 - ₱1,010,000
Job Overview

This is a remote, full-time opportunity to work on challenging technical issues and collaborate with cross-functional teams across Product, Engineering, and QA.

Key Responsibilities:
  • Provide advanced (L2/L3) support for global customers on MDM/UEM platforms.
  • Troubleshoot and resolve complex technical issues efficiently using tools like Zendesk, Freshdesk, Jira, Salesforce.
  • Escalate and collaborate with cross-functional teams to resolve product-related matters.
  • Develop knowledge base articles and training materials to enhance team knowledge and best practices.
  • Mentor junior engineers and share expertise to improve overall team performance.
Qualifications and Skills:
  • 5+ years in technical support (enterprise software/SaaS).
  • Strong experience with VMware Workspace ONE, Microsoft Intune, MobileIron, or IBM MaaS360.
  • Excellent troubleshooting and communication skills, with the ability to thrive in a remote, fast-paced environment.
  • Familiarity with collaboration tools and Agile methodologies.
About This Role

This role involves working as a subject matter expert to deliver exceptional customer service and support. You will be responsible for identifying and resolving complex technical issues, escalating when necessary, and collaborating with cross-functional teams to ensure timely resolution.

Benefits of Working with Our Team

You will have the opportunity to work with a world-class team, develop your technical skills, and contribute to the success of our organization.

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