
Technical Support Engineer – MDM/UEM
4 days ago
Technical Support Engineer – MDM/UEM
Location:
Manila
Experience:
4–8 years
Compensation:
₱1,320,000 – ₱1,920,000
Employment Type:
Full-time
About the Role
We are hiring Technical Support Engineers for our leading client in the
enterprise software and endpoint management space
. This role involves providing high-quality L2/L3 support for global customers using MDM/UEM solutions, working closely with engineering and product teams to ensure timely resolution of technical issues.
Key Responsibilities
- Diagnose, troubleshoot, and resolve complex issues on MDM/UEM platforms (Intune, Workspace ONE, MobileIron, MaaS360, etc.).
- Provide technical support across L2/L3 tiers within defined SLAs.
- Collaborate with Product, QA, and Engineering teams for escalations and fixes.
- Maintain knowledge base articles and troubleshooting documentation.
- Handle customer escalations with professionalism and urgency.
- Contribute to process improvement and best practices within the support team.
Required Skills & Experience
- 4–8 years of technical support experience (enterprise SaaS preferred).
- Strong expertise in
MDM/UEM technologies
. - Proficiency with support tools such as Zendesk, Freshdesk, Jira, or Salesforce.
- Excellent troubleshooting and problem-solving skills.
- Strong communication and customer management abilities.
Preferred Qualifications
- Certifications in MDM/UEM platforms.
- ITIL or equivalent service management certification.
- Experience supporting enterprise SaaS applications.
Apply Now
or send your CV to
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