Technical Support Manager

5 days ago

Manila, National Capital Region, Philippines Ascent Sourcing Full time ₱3,426,930 - ₱4,570,200 per year

Technical Support Manager

Philippines (Remote) - Will transition to full-time in Manila office once it opens in approximately 6 months

$60,000 USD (₱3,426,930 PHP) - $80,000 USD (₱4,570,200 PHP)

Our client, a leader in Unified Endpoint Management is seeking a Technical Support Manager. The client now works with organisations in over 100 countries with a centralized UEM platform for enterprise-wide applications, Identity & threat management, Device and Content management.

We are seeking a highly motivated and experienced Technical Support Manager to lead a global support team across L1, L2, and L3 tiers. The ideal candidate will have a strong background in MDM/UEM products, excellent leadership skills, and a passion for delivering exceptional customer experiences.

Key Responsibilities:

  • Lead and manage a distributed technical support team handling L1, L2, and L3 support functions.
  • Ensure timely and high-quality resolution of customer issues related to MDM/UEM platforms.
    • Collaborate with Product, Engineering, and QA teams to escalate and resolve complex technical issues.
  • Define and monitor KPIs, SLAs, and support metrics to drive performance and customer satisfaction.
  • Develop and implement support processes, documentation, and training programs.
  • Handle customer escalations with professionalism and urgency.
  • Drive continuous improvement initiatives to enhance support efficiency and effectiveness.
  • Participate in hiring, onboarding, and mentoring of support engineers.

Required Skills & Experience:

  • Proven experience managing technical support teams across multiple tiers (L1–L3).
  • Strong domain knowledge in MDM/UEM solutions (e.g., VMware Workspace ONE, Microsoft Intune, MobileIron, IBM MaaS360, etc.).
  • Excellent troubleshooting and problem-solving skills.
  • Strong communication and stakeholder management abilities.
  • Experience with support tools like Zendesk, Freshdesk, Jira, Salesforce, etc.
  • Ability to work in a fast-paced, customer-focused environment.

Preferred Qualifications:

  • Technical certifications in MDM/UEM platforms.
  • ITIL or similar service management certification.
  • Experience working in SaaS or enterprise software environments.

  • Manager, Technical Support

    3 days ago

    Manila, National Capital Region, Philippines NICE Full time

    At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.So, what's the role all about?The Manager, Customer Success/Technical...

  • Technical Project Manager, Technical Support

    1 week ago

    Manila, National Capital Region, Philippines Turnitin, LLC Full time ₱1,200,000 - ₱3,600,000 per year

    Company Description When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in the global education space. For over 25 years, Turnitin has partnered with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types. Over 21,000 academic institutions, publishers, and...

  • Technical Project Manager, Technical Support

    1 week ago

    Manila, National Capital Region, Philippines Turnitin, Llc Full time ₱1,200,000 - ₱2,400,000 per year

    Company DescriptionWhen you join Turnitin, you'll be welcomed into a company that is a recognized innovator in the global education space. For over 25 years, Turnitin has partnered with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types. Over 21,000 academic institutions, publishers, and...

  • Technical Project Manager, Technical Support

    1 week ago

    Manila, National Capital Region, Philippines Turnitin Full time ₱1,200,000 - ₱2,400,000 per year

    Company DescriptionWhen you join Turnitin, you'll be welcomed into a company that is a recognized innovator in the global education space. For over 25 years, Turnitin has partnered with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types. Over 21,000 academic institutions, publishers, and...

  • Technical Support

    5 days ago

    Manila, National Capital Region, Philippines KMC Solutions Full time ₱800,000 - ₱1,200,000 per year

    As a Tier 1 Technical Customer Experience (CX) Advocate, you are the first line of support for our customers, providing exceptional service and technical assistance. Your role is pivotal in ensuring customers maximize their experience with our products and services. This position demands outstanding communication skills, a problem-solving mindset, and the...

  • Technical Support

    5 days ago

    Manila, National Capital Region, Philippines ONIS CORPORATION Full time ₱30,000 - ₱35,000 per year

    We are looking for a Technical Support & Database Ops Specialist to join our growing team. This role requires a balance of technical troubleshooting and database operations expertise, supporting both internal teams and global stakeholders. You will be the go-to person for technical escalations, SQL queries, and database monitoring while ensuring smooth...

  • Manager, Technical Support, CX

    5 days ago

    Manila, National Capital Region, Philippines NICE Systems Full time $90,000 - $120,000 per year

    The Manager, Technical Support role is responsible for providing excellent customer service, managing a technical support team, vendor relationships and working with an innovative suite of software and telecom products.  They are required to maintain our targeted service levels with our clients and our vendors. As a working manager this position requires...

  • BTO Support

    1 week ago

    Manila, National Capital Region, Philippines Global Process Manager Inc. Full time ₱600,000 - ₱1,200,000 per year

    Company DescriptionAbout WristWrist is the world's leading ship and offshore supplier of marine provisions and stores with a market share of approximately 12%.With the launch of the digital marketplace, Source2Sea, Wrist is leading the digital transformation of the marine supply industry. All year round, we offer 24/7 global online sourcing and logistics,...

  • Project Manager

    6 days ago

    Manila, National Capital Region, Philippines Intelligent Technical Solutions Full time ₱30,000 - ₱60,000 per year

    Job Description:We're looking for aProject Managerto join our team at Intelligent Technical Solutions, a dynamic and expanding company You'll be a key player in delivering successful projects with a client-centric approach, using your skills in customer service, problem-solving, and attention to detail. In this role, you'll work with various tools and a...

  • Manager, Technical Support, CX

    2 weeks ago

    Manila, National Capital Region, Philippines NiCE Full time ₱2,000,000 - ₱2,500,000 per year

    At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.TheManager, Technical Supportrole is responsible for providing...