Technical Support Manager – MDM/UEM
4 days ago
We're Hiring: Technical Support Manager – MDM/UEM (Remote)
Location:
Remote for now, Manila Based (Philippines)
Employment Type:
Full-time
Experience:
8+ years in Technical Support, 3+ years in a leadership role
Are you an experienced leader in technical support with deep expertise in
MDM/UEM solutions
? Join our dynamic and globally distributed team as a
Technical Support Manager
, and help us deliver exceptional support experiences for customers around the world.
About the Role
As a
Technical Support Manager
, you will lead a global team across
L1, L2, and L3 tiers
, ensuring timely resolution of complex technical issues, customer satisfaction, and continuous improvement of support processes. You'll collaborate closely with
Product, Engineering, and QA
teams to elevate the overall support function.
Key Responsibilities
- Lead and mentor a distributed team of technical support engineers (L1–L3).
- Ensure high-quality, timely resolution of customer issues related to MDM/UEM platforms.
- Define and monitor KPIs, SLAs, and performance metrics.
- Manage custoPlease mer escalations with professionalism and urgency.
- Collaborate cross-functionally with internal teams to resolve complex issues.
- Drive continuous improvement initiatives across processes and tools.
- Develop support documentation, training programs, and knowledge bases.
- Contribute to hiring, onboarding, and career development of team members.
Required Skills & Experience
- 8+ years in technical support roles, with 3+ years in a managerial capacity.
- Expertise in MDM/UEM platforms such as
VMware Workspace ONE, Microsoft Intune, MobileIron, or IBM MaaS360
. - Strong troubleshooting, analytical, and communication skills.
- Familiarity with tools like
Zendesk, Freshdesk, Jira, Salesforce
, etc. - Proven ability to thrive in fast-paced, customer-centric environments.
Preferred Qualifications
- Technical certifications in MDM/UEM platforms.
- ITIL or equivalent service management certification.
- SaaS or enterprise software experience.
Please send me your CV
-
Technical Support Engineer – MDM/UEM
4 days ago
Manila, National Capital Region, Philippines Careerwise Full time ₱1,200,000 - ₱1,920,000 per yearTechnical Support Engineer – MDM/UEMLocation:ManilaExperience:4–8 yearsCompensation:₱1,320,000 – ₱1,920,000Employment Type:Full-timeAbout the RoleWe are hiring Technical Support Engineers for our leading client in theenterprise software and endpoint management space. This role involves providing high-quality L2/L3 support for global customers using...
-
Technical Support Manager
4 days ago
Manila, National Capital Region, Philippines Ascent Sourcing Full time ₱3,426,930 - ₱4,570,200 per yearTechnical Support ManagerPhilippines (Remote) - Will transition to full-time in Manila office once it opens in approximately 6 months$60,000 USD (₱3,426,930 PHP) - $80,000 USD (₱4,570,200 PHP)Our client, a leader in Unified Endpoint Management is seeking a Technical Support Manager. The client now works with organisations in over 100 countries with a...
-
MDM Delivery Manager
4 days ago
Manila, National Capital Region, Philippines TENTEN Partners Full time ₱4,200,000 per yearWe're partnering with a respected and digitally forward financial institution in the Philippines as they expand their data and technology capabilities. As part of this initiative, they're looking for a skilledMDM Delivery Leadto oversee enterprise data initiatives, playing a key role in the success of ongoing transformation programs.If you're experienced...
-
Technical Implementation
4 days ago
Manila, National Capital Region, Philippines Careerwise Full time ₱1,500,000 - ₱2,500,000 per yearWe're Hiring: Manager – Technical Implementation (Presales & Cybersecurity Focus)Location:Remote for now/ Manila Based.Experience:8+ years in Cybersecurity, with strong presales and team leadership exposureEmployment Type:Full-timeThe OpportunityWe are looking for aseasoned and driven Manager – Technical Implementationto lead our globalImplementation...
-
IT Administrator
1 week ago
Manila, National Capital Region, Philippines First Circle Full time ₱720,000 - ₱960,000 per yearFirst Circle, a leading fintech company in the Philippines, is seeking a skilled and experienced IT Administrator to join our team. As an IT Administrator, you will be responsible for managing and maintaining our company's IT infrastructure, ensuring its smooth operation and security.You will have the opportunity to work with a dynamic and innovative team,...
-
Technical Support Engineer
4 days ago
Manila, National Capital Region, Philippines SupportNinja Full time ₱30,000 - ₱60,000 per yearWork Set Up:Onsite at the Sanctum, SM North EDSA, Quezon CityWe are looking for aTechnical Support Engineerto join the Customer Experience Team and provide technical support to our customers and partners. Your primary responsibility as a Technical Support Engineer is to diagnose and troubleshoot software problems and help customers with product questions....
-
Endpoint Administrator
2 days ago
Manila, National Capital Region, Philippines RingCentral Full timeEndpoint Administrator (Client Engineer)Say hello to possibilities at Acquire Asia Pacific Philippines Inc. (Acquire BPO) under the RingCentral account (RingCentral).It's not everyday that you consider starting a new career. We're Acquire BPO, and we're happy that someone as talented as you is considering this role. First, a little about our client,...
-
Manila, National Capital Region, Philippines Regal-Beloit Asia, Pte., Ltd., ROHQ Full time ₱1,200,000 - ₱2,400,000 per yearInformatica MDM & Mean Stack DeveloperThe MDM Developer assists the MDM Lead and Architect in designing and enhancing the master data component of the Enterprise Solution Architecture. Prospective candidate will work with other developers and a lead on specific projects around MDM. The position requires close collaboration with other technology stack like...
-
Technical Sales Engineer
1 week ago
Manila, National Capital Region, Philippines RSK Digital Water Full time ₱1,200,000 - ₱2,400,000 per yearSummary:Contributor for regional pre-sales technical activities and support of projects.Assists in providing technical support to customers as they extend their projects and utilize implemented solutions.Contributes in the building of tender and solutions specs with/for customers.Provides quality and maintenance expertise after sales are completed. Assists...
-
ITSD Tier 2 Technical Support Specialist
2 weeks ago
Manila, National Capital Region, Philippines Pacvue Full time ₱270,000 - ₱360,000 per yearAbout Us:Pacvue is the leading software suite for eCommerce advertising, sales, and intelligence. We help some of the world's largest brands grow their business on Amazon, Walmart, Instacart, and other marketplaces and work with sellers and agencies of all sizes to help them compete in the constantly changing world of online retail. Our mission is to empower...