
Senior Virtual Operations Lead
1 week ago
The Client Services Manager role involves leading a team of virtual assistants to ensure alignment between their performance and client expectations.
This position requires exceptional leadership skills, the ability to manage daily operations, planning, and problem-solving for medical client-VA pairs to meet client-set targets.
Key Responsibilities:- Oversee management of medical clients and virtual assistants.
- Collaborate with clients to create task lists for productivity and profitability.
- Promote growth in clients' businesses using Global Medical's services.
- Mitigate client concerns, anticipate growth, identify patterns, handle situations, escalate high-level issues, negotiate, etc.
- Degree in a medical or healthcare-related field (preferred).
- At least three years of experience in healthcare/medical management/remote management.
- Highly proficient in the English language (written and oral).
- Ability to perform under pressure and work alongside high-level professionals in a team environment.
- Self-starter with a growth mindset, organized, and focused.
- Capacity to think outside the box and create solutions when necessary.
- Efficient in MS Office applications and Google Suite.
- Open to working night shifts.
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