
Senior Operational Efficiency Lead
1 week ago
The Operations Excellence Manager will lead operational functions ensuring teams work together to deliver efficiency and effectiveness across the company. This role is vital in implementing strategies that align with our mission and vision improving processes and driving operational excellence.
- Ensure smooth operations and optimize productivity.
- Collaborate with senior leadership to develop operational strategies that align with company goals.
- Analyze current operational processes and implement improvements to increase efficiency quality and cost-effectiveness.
- Formulate strategic and operational objectives.
- Lead and mentor the operations team ensuring alignment with company values goals and performance standards.
- Drive efficiency through effective leadership.
- Develop and monitor key performance indicators KPIs to track operational success and areas for improvement.
- Maintain quality standards.
- Proven experience as an Operations Manager in a BPO setting or similar role.
- Excellent understanding of organizational effectiveness and operations management.
- Basic IT skills including experience with databases MS Office and so on.
- Strong leadership and organizational skills with the ability to effectively communicate at all levels.
- Strong leadership and team management abilities.
- Excellent communication and interpersonal skills.
- Analytical and problem-solving capabilities.
- Ability to multitask and prioritize in a fast-paced environment.
- Certification in Project Management is desirable.
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