Customer Service Operations Lead

1 week ago

Barcelona, Philippines beBeeLeadership Full time ₱6,500,000 - ₱8,500,000

We are looking for a skilled leader to join our team as an Operations Manager. This role is perfect for someone who enjoys working in a fast-paced environment and has excellent communication skills.

Job Description

The Operations Manager will be responsible for leading a team of client care representatives to deliver consistent quality customer service experiences. The goal is to coach, develop, and motivate the team to meet performance targets.

  • Create and implement management operating systems to forecast, plan, and evaluate team performance.
  • Communicate effectively with representatives and members to ensure consistent experiences.
  • Manage team performance daily to ensure service and quality objectives are being attained.
  • Analyze metrics to ensure Supervisors take appropriate and timely action.
  • Deliver on key performance metrics virtually.
  • Understand and deliver on key financial objectives.
Required Skills and Qualifications

To be successful in this role, you will need to have:

  • A Bachelor's degree.
  • At least 2 years' recent experience as an Operations Manager supporting a healthcare insurance account.
  • At least 5 years leadership experience.
  • Strong analytical and problem-solving skills.
  • Excellent communication skills – written and verbal.
  • Ability to deal with stressful situations.
  • Ability to deliver difficult news in a tactful and sensitive manner.
  • Critical thinking and stellar customer service skills.
Benefits

This role offers a range of benefits including:

  • Opportunities for career growth and development.
  • A competitive salary and benefits package.
  • The chance to work with a talented team of professionals.
  • A stable internet connection and Work From Home enabled.
Others

We are looking for someone who is able to adapt quickly to change and has a strong ability to lead through change. If you have a proven track record of delivering results and are passionate about customer service, we want to hear from you.

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