Virtual Client Success Strategist

1 week ago

Barcelona, Philippines beBeeRetention Full time ₱483,600 - ₱504,000
Client Retention Lead

Drive client success and team excellence in a revolutionary virtual assistance service.

The Ideal Candidate:
  • Leadership experience in BPO/customer service environment
  • Client-facing account management skills
  • Team development and coaching expertise
  • Strong English communication skills (written and verbal)
  • Performance management and metrics tracking abilities
  • Virtual team management experience (preferred)

Key Qualifications:

  • Exceptional problem-solving skills
  • Strong emotional intelligence and empathy
  • Advanced organizational and multitasking abilities
  • Ability to thrive in fast-paced environments
  • Excellent documentation and process improvement skills
  • Proactive communication style
  • Adaptability and resilience
  • Tech-savvy with quick platform adoption skills

We seek a passionate leader who develops others, thrives in dynamic environments, builds lasting relationships, and believes in continuous improvement and innovation.

Responsibilities:
  1. Lead direct video interactions with international clients
  2. Coach and develop a high-performing team of virtual assistants
  3. Shape the future of our proprietary software through hands-on testing
  4. Build lasting partnerships with clients across global markets
  5. Create pathways for assistant growth and development
The Impact You Will Make:
  1. Make significant contributions to client success
  2. Guide new clients and assistants through smooth onboarding experiences
  3. Handle support matters with a solutions-first approach
  4. Turn client feedback into actionable improvements
  5. Build strong, lasting client relationships through proactive communication

As a Client Retention Lead, you will have opportunities to:

  • Test-drive new features in our proprietary software
  • Provide strategic feedback for product enhancement
  • Create and optimize standard operating procedures
  • Pioneer new ways of delivering value to clients

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