Senior Operations Manager

1 week ago

Barcelona, Philippines beBeeProject Full time $90,000 - $150,000
Job Overview:

The Senior Operations Manager will be responsible for overseeing projects at customer experience centers, serving as the primary point of contact with clients and internal stakeholders.

Key Responsibilities:

  • Collaborate with internal teams, stakeholders, senior executive level parties, and external clients in a virtual environment.
  • Customize, build, manage, and maintain effective project records.
  • Identify risk, investigate to define mitigation plans, tactfully escalate, and execute on change management.
  • Clearly articulate requirements and overall project status to various levels and audiences.
  • Support the deployment, promotion, and achievement of business goals and objectives.

Requirements:

  • BA/BS or equivalent relevant experience.
  • 3+ years' experience in a project management role leading the deployment of medium to large-scale global projects.
  • PMP and/or equivalent relevant project management experience.
  • Operational management experience within the BPO/call center industry required.
  • Ability to provide strategic guidance while leading a project team.
  • Expertise with formal presentation.
  • Experience with project management software, spreadsheet, and flowcharting applications.
  • Willing to work on US hours.
  • Must have a valid passport and able to travel internationally.

Our organization offers a supportive environment for career growth and professional development, an inclusive culture, and a global team of lifelong learners. Benefits include paid time off (PTO), wellness and healthcare benefits, and a great compensation package with performance bonus opportunities.

As a Senior Operations Manager, you will spearhead innovative projects and drive organizational success. If you are a strategic leader with exceptional communication skills, we encourage you to apply for this exciting opportunity.

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