Virtual Learning Support Specialist

1 week ago

Barcelona, Philippines beBeeCustomerService Full time ₱7,200 - ₱7,800

Job Description:

This is a dynamic and diverse role that supports students' academic success by coordinating instructors, tracking student progress, and providing exceptional customer service.

Responsibilities:

  • Coordinate with instructors to ensure seamless execution of programs and initiatives
  • Monitor and track student progress to identify areas for improvement
  • Provide outstanding support to students and their families through quality customer service
  • Operate effectively in a virtual environment to meet business needs
  • Maintain standards for people, financial, and academic performance
  • Ensure timely delivery of programs and initiatives for our students and school district partners
  • Meet operational excellence standards to drive business growth
  • Provide administrative support to Regional Operations including answering phones, managing data, and creating schedules
  • Manage class schedules to efficiently staff sessions and meet company targets
  • Manage virtual tutoring sessions to enhance student learning outcomes
  • Conduct regular conferences with partner directors to review progress, adjust plans, and renew enrollments
  • Other responsibilities as required by the business

Requirements:

  • Strong time management, planning, and prioritization skills
  • Ability to organize and manage multiple responsibilities successfully
  • Exhibits professionalism and approachability in all interactions
  • Effective communication skills to engage and trust with customers and team members
  • Proficient in using various communication media including in-person, phone, and video
  • Ability to build engagement and trust in virtual relationships
  • Works well with others to achieve common goals
  • Learning agility to adapt to changes in work environment
  • Able to acquire new skills as required
  • Ability to engage and manage virtual relationships with customers, employees, and business partners

Benefits:

  • Full-time remote work arrangement
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and supportive work environment

Seniority level: Associate

Employment type: Full-time

Job function: Customer Service

Industries: IT Services and Consulting

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