Operations Manager with Customer Service Expertise

19 hours ago


Taguig, National Capital Region, Philippines RecruiterPH Full time

About RecruiterPH

We are seeking a skilled Team Leader with Healthcare experience to join our team.

Salary and Benefits

The successful candidate will receive a competitive salary package, including a basic salary of up to 45,000 plus an allowance of up to 2,000.

Job Description

The Team Leader will be responsible for leading a team of customer service associates, motivating them to achieve the team's SLA, and consistently achieving all KPIs and SLAs set by clients. They will also be responsible for floorwalking, supervising, coordinating, and monitoring the activities of customer service associates to ensure prompt, courteous, and accurate responses to customers.

Required Skills and Qualifications

To be successful in this role, you will need:

  • Strong organizational, planning, and analytical skills;
  • Basic arithmetic and statistical skills for data analysis and report generation;
  • Problem-solving skills;
  • Able to handle escalations, process-related queries, and grievances;
  • Coaching and mentoring skills to enhance team performance;
  • Ability to interact with quality teams, HR, and administration departments;
  • Prioritization and delegation skills to manage work assignments;
  • Training program organization and coordination skills;
  • Initiative and creativity to devise strategies to minimize attrition and absenteeism;
  • Excellent communication and interpersonal skills;
  • Ability to hold team briefings, de-briefings, and organize weekly meetings;
  • Leadership skills to administer rewards and recognition programs;
  • Event planning skills to coordinate team outings.

About You

We are looking for a motivated and experienced professional who is passionate about delivering exceptional customer service. If you have a proven track record in leadership, customer service, and problem-solving, we encourage you to apply.



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