Senior Operations Manager

3 days ago


Taguig, National Capital Region, Philippines Cobden & Carter International Full time
About the Role

We are seeking a highly skilled Senior Operations Manager to lead our Client Service Teams in NA. This role will involve overseeing the processing of pre-renewal, broking, binding, and post-binding activities for our NA CRB clients and prospects.

Key Responsibilities

The ideal candidate will have strong leadership experience and a proven track record of delivering exceptional client service across various stakeholders. The role will also involve:

  • Process Management
    • Developing an in-depth understanding of technical aspects of the process
    • Driving process improvements for enhanced efficiency, client experience, and risk controls
    • Meeting with stakeholders to discuss process-related challenges and opportunities
  • Resource Planning
    • Forecasting and planning resource requirements
    • Ensuring contingency planning is in place for critical resources
  • People Management
    • Setting goals and expectations for the team and conducting regular progress reviews
    • Assessing and developing competency levels to ensure team members have the necessary expertise

The Senior Operations Manager will be responsible for leading MI reviews, managing risks, and ensuring compliance with standardized policies, procedures, and service standards.

Requirements
  • Bachelor's degree required
  • Healthcare or insurance experience essential (Property, Casualty Insurance experience preferred)
  • Strong leadership experience and a proven track record of delivering excellent client service

We offer a competitive salary package, including a base salary of $70,000 - $90,000 per annum, depending on experience, plus benefits. If you are a motivated and results-driven professional looking to take on a challenging role, please submit your application.



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